Live Aqua Beach Resort Punta Cana

We spent 5 days at the Live aqua resort in Punta Cana, and couldn't have been happier. Upon arrival, check in was made quick and easy. The hotel staff were all very friendly, approachable, and accommodating. Anything we needed was provided rather quickly. The hotel grounds are beautiful, and rooms are great, Gym had some down machines, but was fully loaded, so didn't seem too bad. The food was great. We ate at all the restaurants except the Mexican. The Japanese was by far the best of them all. Morning buffet was your typical breakfast buffet, lots of choices. Special shout out to the beach crew, Alberto in particular, Danny and Alonso. Santos our greeter. And especially Jose, our in room butler. We were surprised to find out we had one, but any questions or things we needed, it was great to have some one to ask, and he was super helpful. We would definitely recommend this place, and would definitely come back.

Great experience at Live Aqua Punta Cana DR! Paola, Angel and Jose from entertainment were very nice and helpful! They kept us entertained during our whole trip. We had fun every night!! Would recommend 100%.

We stayed here for 2 weeks end Feb - early March 2023, a delayed holiday originally planned in 2021 for our family for my special birthday but then cancelled due to all the travel restrictions at the time, but we finally got our holiday and it was all what we were hoping for. To start with, the hotel is just amazing and everything you see in the pictures. The grounds are beautifully kept, the atmosphere is wonderful and the pools are fantastic. Yes, they are very cold but serve as a refreshing dip when you start to feel the heat of the sun which is very strong in Feb/March. The rooms are exceptional. We had a swim up pool for me and my husband and a standard room for our adult children. Both were great. But on the 3rd day our room got flooded by the hot tub over flowing above and within a few hours we were upgraded to a suite overlooking the beach with an upstairs terrace. We were exceptionally happy with this level of service organised by our Butler Alex. So us two were checked in on the Aqua club deal and our kids standard (blue badge). Aqua club wasted on us, we really didn’t need a butler and saw no other great benefits so like other people say, don’t waste your money. Food and drink wise, we were very happy. Recommend the French and Italian restaurant every time. Just one recommendation for management, we never had a consistent drink (cocktails) all were served differently some good and some terrible. We think your staff could do with some extra training on preparation so everything is meeting the same standard throughout the resort. Lastly the staff. They are truly s credit to you and we felt extremely welcome throughout our stay ! Too many people to mention and I’m sorry as I did not always fully get their names but we did appreciate everything they do. Just one minor point though which I have to mention… one member of staff was a bit on the pushy side. Yes, they had delivered us drinks most days and we’d always tip. But on their last days before their leave they were a bit intense, persuading me to open TripAdviser and then practically telling me what to write, of course mentioning how amazing they were (which raised red flags with me I politely declined advising I’d do the review in my own time). The next day (their last before their leave) we could not help but feel the pressure they were looking for a huge tip, despite us tipping them all week. They came over to us s number of times that day when we didn’t need a drink and started telling me something about how they’d looked after us all the tine and it was pretty clear they were after more tips. We even got food delivered to us which we did not ask for or want. I felt very awkward and that was not nice on our holiday… we felt we had tipped fairly throughout our stay but will not be taken for mugs. Something that may need to be reviewed… not a huge issue but still not something we would tolerate. Overall this holiday was amazing and well worth the 2 year wait!