Few places capture the essence and enchantment of Paris as well as our 5-star hotel Paris Tour Eiffel. The 16th arrondissement nestles between the Trocadero and the Avenue des Champs-Élysées, on which stands one of the most famous monuments of the City of Light: the Arc de Triomphe. From here, all of Paris is within your reach. Paris, the city of light, capital of fashion, art, gastronomy and culture.
83 Avenue Kléber Paris 75116 France
Price / Night
Nothing to show.
Staying at this hotel was a huge regret! Most of my things were stolen from my hotel room, and when we raised the issue to the hotel staff they were uncooperative, rude, and offered no help whatsoever, in fact they have actually decided not do anything about the stolen items even though it was stolen from my locked hotel room. They wouldn’t even show us the security cameras footage to help. Worst experience ever! If you’re considering on staying here, DON’T! You will be a victim of theft in this place. Safety -2/10 Service -5/10
This hotel ruined my whole trip, I have never experienced a situation like this before. I was really disappointed by how they reacted toward my problem which was a theft that happened within the hotel. I have placed the do not disturb sign and regardless of it they entered the room organized and cleaned it and STOLE two bags with expensive items in it. When I asked them for their help they didn’t show any interest and were totally unbothered by my complaints. When I told them what happened they started denying my words with no proof and tried to convince me that I left my belongings somewhere else, which is more frustrating than the whole situation. As a person who payed and stayed in this hotel I expected more from them but unfortunately I was really disappointed by their manners and communication this is a horrible place with a horrible staff that made me feel worse by asking for their help to find who entered the room while I was out. My advice is to never stay here because they do not deserve your trust even though they placed card of access for entry and make you feel they care about your safety, THEY DONT.
We paid for the premium room, some of which have a balcony, I emailed a week ahead of time to request a balcony which they said is not guaranteed, and upon arrival they said they never recieved this email. Upon arrival, the couple that checked in at the same as us received a balcony room, we did not, even though we paid for an upgraded room and requested in advance. Furthermore, one of the front desk staff jumped into the conversation and began to raise his voice at me which was very rude. They said they will try for the next day, but when I called they said no one ever reserved that specific room to chnage us so someone else got it. How hard is to see when someone with that room checks out and move us there. Point being: POOR COMMUNICATION AT THE FROMT DESK AND RUDE. Rooms are large and comfortable. No amenities. Basically you can pay less for an Air BnB. We are stil staying here so well see if it improves.