JW Marriott Las Vegas Resort & Spa

We’ve stayed here many times over the past 20 years. The wonderful staff of this resort never disappoint. From the valets to the people who checked us in to the housekeeping team these folks are personable and professional. We keep coming back to this wonderful Resort for many reasons but it’s the management and those who work here are why we give this place our highest recommendation.

If you want to stay in filth with a door that doesn’t lock, this is the place for you. Filth awaits as you open the door to your outdated, old, beat up room. Tattered, thin sheets covered in body hair from the last guest will invite you to a night of sweet slumber. You can awake to the last guests cups of cigarette butts, a used shower cap, and their body hair all over the bathroom. If you are lucky enough, you too can have a door that doesn’t lock. The safety of the JW will keep you calm and serene as you wonder if your belongings and other family members will still be there when you step out to get some breakfast. But not to worry, Myesha, the front desk manager will ease your negative thoughts by threatening to call security if you are dissatisfied with your room. Myesha says that since no one entered your room overnight or stole your belongings that you should be happy and go away. This luxury can also be yours with a stay at the JW Marriot Resort. Sweet dreams!!!

I stayed at this hotel about 2 weeks ago I was really hoping to get a response from the hotel and since no one returned my calls I felt compelled to write this review. Me and my husband traveled from Atlanta to Las Vegas to celebrate our 35th wedding anniversary, I’m a gold elite member and as per that program if an upgrade is available they would upgrade you. The day I checked in two ladies were at the desk as I walked in I was not greeted I was not welcome nothing was said to me except how can I help you I handed her my ID and credit card and said I would like to check in as she was checking me in I asked her is there a upgrade available as we are here to celebrate our anniversary before I could finish my sentence she said no we are fully booked. She had me the keys I asked her where do I go for the breakfast that’s included in my rate she said no breakfast is available with the rate you booked I had to pull up my phone and find my reservation to prove to her that I had breakfast included in my rate. After she confirm my breakfast hand me my keys I took a minute to get my things together a gentleman and his companion came in they were greeted they were welcome and were told sir we are upgrading you all of this while I was standing a few steps away I call Marriott hotel 800 number and I file a complaint because at that point I felt if I look the way that gentleman and his partner or the employee behind the desk look I would’ve been treated differently. I was sent to the tower that my room was in and the lady at the front desk at the other tower ask what happened she said let me take a look and see your room she look at my reservation and said ma’am I can see that you booked a king room and you were please in a handicap room so not only I was not given an upgrade I was also downgraded from what I paid for. I asked to speak with the manager I was told he was gone for the day I spoke with the assistant manager who told me no one was upgraded it never happened. The next day a woman by the name of Kia Call me to inquire about my complaints and she told me she was going to look into my claims and call me back I have not heard back from Kia I called and I left several messages for her no one has ever call me back. I have been staying at the Marriott brand for many years from Europe to Asia and the entire US whenever we travel going forward I am not sure I am willing or I am going to subject myself and my family to this kind of treatment.