Immerse yourself in comfort and luxury at JW Marriott Las Vegas Resort & Spa, our upscale Mediterranean-style hotel in Summerlin, Las Vegas. Located just minutes from the Las Vegas Strip and Red Rock Canyon, our peaceful retreat is close to the action but worlds away from the hustle and bustle. Step into luxurious hotel rooms and suites with pillow-top bedding, jetted tubs and high-speed Wi-Fi – many with balconies. Dine on Italian, Japanese, American and International cuisine in our resort restaurants. Tee off on the championship TPC Las Vegas golf course. Our luxury Spa Aquae offers a full menu of services, a salon, fitness centre and pool. Try your hand at Lady Luck in our on-site Rampart Casino. Explore over 100,000 square feet of event space, including a conference centre, ballrooms, meeting rooms, garden and waterside venues. Relax in a cabana by our hotel pool with a waterfall and grotto, or take our free shuttle to the strip. A luxury oasis awaits you at our resort in Summerlin, Las Vegas.
221 North Rampart Boulevard Las Vegas Strip Las Vegas Nevada 89145 USA
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I’ve actually stayed at this property twice. It’s rooms and common area’s are dated and it smells like smoke in some area’s. For quick golf weekends (property is very close to Las Vegas TPC and other courses) its been fine for me and golf buddies. I found it reasonably priced in todays crazy hotel pricing. The second time I stayed here was a couple weeks ago and we brought our spouses. They went to the spa while we were golfing. They said the Spa was very disorganized, but their treatments were good. Unfortunately, they completely messed up the billing for the spa treatments. I was doubled billed. Mistakes happen, but its how a company handles it is what makes the difference. As other reviews have stated, the customer service for any issues that come up are ignored. I’ve made multiple phone calls to the get the billing error resolved to the Spa Manager with no return call. I’m an ambassador level with Marriott and asked the Ambassador concierge service to help and they couldn’t get a response from the General Manager. I stay at Marriott properties around the world and unfortunately I can’t recommend this one. Even though its priced competitively, its a dated property that needs updating and it’s management just doesn’t care.
I stayed at this property in the tower where the casino is located (palm?) and it was the most disappointing stay. The rooms are very dated, the plumbing system is on its last, sounds coming from the sink, the shower and you can hear the above water flow. The faux balcony doors were broken so it didn’t close tightly as well as it’s horribly insulated. Although it’s at a great location, the fact they labeled this property as a “JW” it’s shocking. The staff who checked me in, valet, and restaurants were great but unfortunately that’s about it. I tried telling management about this (as a titanium elite member) and no one responded or cared. I will never stay here again for that reason. If they could have only reached out to address some of the issues I encountered when I was there, perhaps I would have been less harsh but this review, but also these things need to be pointed out as people stay here for vacations. Below you’ll see how run down my room and the property is as well as some of the elevators didn’t worked for most of my stay
Everything was perfect. I stayed here for 5 days for a golf tournament and I must say this hotel/resort is everything a hotel should be. Clean/modern large rooms, courteous & friendly staff, excellent food at their restaurants, immaculate grounds. My wife enjoyed 4 days of spa experience with massages, facials, and pedicures and she said they were excellent. I am definitely going to book this hotel again if my travels bring me back to Vegas.