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Immerse yourself in comfort and luxury at JW Marriott Las Vegas Resort & Spa, our upscale Mediterranean-style hotel in Summerlin, Las Vegas. Located just minutes from the Las Vegas Strip and Red Rock Canyon, our peaceful retreat is close to the action but worlds away from the hustle and bustle. Step into luxurious hotel rooms and suites with pillow-top bedding, jetted tubs and high-speed Wi-Fi – many with balconies. Dine on Italian, Japanese, American and International cuisine in our resort restaurants. Tee off on the championship TPC Las Vegas golf course. Our luxury Spa Aquae offers a full menu of services, a salon, fitness centre and pool. Try your hand at Lady Luck in our on-site Rampart Casino. Explore over 100,000 square feet of event space, including a conference centre, ballrooms, meeting rooms, garden and waterside venues. Relax in a cabana by our hotel pool with a waterfall and grotto, or take our free shuttle to the strip. A luxury oasis awaits you at our resort in Summerlin, Las Vegas.
221 North Rampart Boulevard Las Vegas Strip Las Vegas Nevada 89145 USA
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michaelmE274HE
October 2024
What a terrible stay and service. We stayed at this hotel for 4 nights. First the hotel did not bother to honor our reservation for the rooms we selected. Then every night we were there, the lobby, hallways, and rooms were having such a toxic sewer smell. The toxic stench causing us to have headaches, nausea, diarrhea, and dizziness preventing us from enjoying the city and the activities for the wedding we were attending. When we complained to the lobby receptionist, the person said they would send the engineering team to check it out and call us back. Of course the engineering team did not show up and they did not call back or check on us. I am disappointed, unhappy, and literally disgusted with the lack of concern to their customers and poor service. I will never stay at this hotel again, and I will be calling the Las Vegas health department to report the issue. By the way, we were not the only people complaining about the toxic sewage smell. Several people that checked out ahead of us were having the same feelings and issues. The person at the lobby checking us out, did not seem to care.
703Lauras703
October 2024
This the worst Marriott I have ever stayed at! We were here for a nephews wedding and we got in late on Thursday night after a delayed flight. As a gold member I was told there were no upgrades available and I was ok with that but the room we were given in the Palm Towers was pretty shabby and dated. My husband went into the bathroom and found a used q tip on the floor and hair! Gross! It was after midnight and we were too tired to deal with it until morning. We talked to the woman at the Palm desk first thing in the morning and also told her we had only 1 bathrobe and 1 coffee. She was very matter of fact and asked if we wanted our room cleaned again. Again? It wasn’t clean when we checked in! They did clean the room while we were out and left a bag with some coffee pods and a few waters but after paying 2 grand for 3 nights I really expected a better room and experience. The final straw was asking for a late 2 pm check out, which is pretty standard as a gold member and being told 1 pm was the absolute latest by the guy at the spa tower desk. We had to walk all the way from our room in the palm towers, which is quite a distance because there was a note at the desk saying it was closed with no explanation, only to be rudely told it was the “best he could do”! Seriously do yourself a favor and stay somewhere else! Certainly not up to JW Marriott standards and definitely not worth $2000 for 3 nights in a standard king room!!!!
esthercX414ZO
October 2024
As an executive in the hotel industry for over 50 years as well as the owner of a hotel, this hotel is one of the worst I've ever had the dissatisfaction of staying in. In terms of both service and quality of product it rates a -1. From the beginning it took two days and three Engineers to fix the safe. The drains in the sink in the bathroom did not work and had to be fixed. After staying here from Thursday to Sunday the telephone still does not work. Today we left the hotel at 11:30 did not return until 3:00 and then again left the hotel at 4:45 not returning until 9:45. During that time I spoke to the front desk to advise them that the housekeeper on the floor told me she's not in charge of our room which had never been refreshed no fresh towels no beds made all of the garbage still in here. When I returned I went to again the same person at the front desk a woman named Trace t r a c e and said to her that I still did not have a clean room. So not only did she never relay the message to housekeeping in the first place but I was met with the hostility of having the nerve to ask her again for the common normal service afforded one in a hotel. As of this writing I am now waiting over 20 minutes for housekeeping to show up with a clean towel and also provide me the name of the manager of this hotel. Let me be perfectly clear do not stay in this hotel their attitude and their service are below par.
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