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Hotel Overview
What comes to mind when you think “Cancun”? At Iberostar, it means fun for the little ones at Aqua-fun, beaches that stretch for miles but are only a few steps away, a pre-Columbian era museum, contact with the local flora and fauna, discovering marine life, a spectacular golf course and thousands of other details you can expect from the 5 star category. Iberostar Selection Cancún meets all of these expectations and any other need you may have: fun in the night club, relaxation in the pools, sea views and a table that is always set at any of its 6 restaurants.
Check-In
15:00
Check-Out
12:00
Address
Kukulcan Blvd Zona Hotelera Cancun 77500 Mexico
Hotel Rooms & Suites
Sleeps
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Hotel Reviews
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Location
Sleep Quality
Rooms
Service
Value
Cleanliness
October 2024
Terrible stay
I stayed at Iberostar Cancún and had a bad experience from day one. There was a hurricane, and guests had to walk to their rooms in the pouring rain because the staff refused to use the golf carts to transport us. Our room was at the far end of the resort, about a five-minute walk from the main building. We were also told we would have access to a private pool, but that wasn't the case. Instead, we only had a view of the private pool and were not allowed to use it. The food at the resort was disappointing—I'd rate it 5/10, and that’s being generous. The food was bland, unseasoned, and stale. The only good meal we had was from the food truck on the beach. Since our room was so far away, we wanted to use the golf cart service at times, but the employees would just drive past us, though they were seen giving rides to other guests. While the view from the hotel was beautiful, there weren't many other positive aspects to our stay. The hotel staff was decent but seemed to be nicer to certain guests.
September 2024
Iberostar is ZeroStar
Iberostar is ZeroStar If you are expecting luxury, five stars and or resort experience find another property. Engaging, consistency, top notch F&B,upgraded environment and service ALL missed during my experience. From the moment of check in to the duration of our stay it was just missing the mark. Even during the Tropical Storm Helene lack of communication to all guests and no engagement of reassuring guests safety and comfort. The property needs to be reassess on its rating scale as they fell short of even making a 1 star level. Even management couldn’t save my experience not checking in with my comments submitted on my second day of my five day stay. Management tried to recover my experience the second day late morning by the pool as I told them I leave tomorrow and you’re late to recover my stay. Stay clear and far away from this experience as your stomach will turn a few times with this experience literally.
September 2024
Great place to visit
Great service , had a private chef it was amazing! Top shelf.. Angel Torroja did an amazing service. Everything was good and flavorful, so stuffed I could not eat another bite… thank you will definitely try again. Thank you Iberostar for a great experience
Map
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Sleeps