Did you know that the ancient inhabitants of the Canary Islands called their king “The Mencey”? Iberostar Heritage Grand Mencey offers you an experience fit for a king in the only 5-star hotel in Santa Cruz de Tenerife, just ten minutes’ walk from the city centre. This is why it has been chosen by monarchs, famous actors, musicians and artists. Enjoy this avant-garde hotel where more than 70 years of history have been respected by conserving the essence of its Canarian architecture. Relax in its gardens, its pool and the 4,500 m² of the SPA Sensations. We have two recommendations: experience the Papa Negra Sprunch, which combines 90 minutes in the SPA Sensations hydrotherapy circuit with an exquisite gourmet brunch. And to round it off, have a coffee in the Iballa, a true landmark in the city, which has hosted all the famous faces whose pictures line the walls.
Calle Doctor Jose Naveiras 38 Santa Cruz de Tenerife Tenerife 38004 Spain
Price / Night
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Outside looks pretty basic but once you walk in the door you are met with a sea of marble and good taste. Hallways , grounds, are all beautiful. Room nice but for a 5 star hotel I was a little disappointed. Bed = nice big comfy Bathroom = fine Coffeemaker in the room with Four pods of yuk tasting coffee , plus no complimentary tea. Bathrobes had seen better days and although labelled a L they were more like a Small. Toilet roll was cheap thin hard (seen better in 2star hotel). Flooring near the headboard was full of scratches and worn away. Balcony = view was awful, the railings on the balcony were Rusty!! , very disappointing and certainly not 5star , I know the view cannot be change but the railings can be painted. Worst of all the building opposite had drilling and banging all morning every morning. When that stopped the local dogs on the roof of the next building barked constantly. Maid Service daily was excellent. Mini bar - no indication of prices so didn’t touch it. Not one single time during the stay did any staff ask if everything was going well etc. Pool area is small and basic but very nice and relaxing. Good m was good. It would have been nice to be given some basic info about where things were in the hotel and the dining options. Breakfast = lots of choice of both hot and cold food and plenty of fresh fruit available, again no info given so it was a case of getting up and finding your own Coffee, although I did see some people having pots of ——— taken to their table. All in all i think the inside of the building if most definitely 5 star Room 3 star Customer care none seen !!
Thanks to all the staff for their everyday smile, spa and sports facilities are just great and we did appreciate to be so close from the Santa Cruz City center. The breakfast is absolutely wonderful, the best I've seen so far ! I recommend this hotel for a couple, family or business stay :)
We had a wonderful two night stay here. The hotel accommodation is immaculate, the gardens/pool area beautiful and the food is amazing with such a good breakfast choice. The staff all very kind, special thanks to Eduardo for all his help and advice. A very relaxing place to stay and we will definitely return!