Hyatt Zilara Cancun

This was probably the best vacation I have ever been on! The property is gorgeous, the staff are extremely friendly and accommodating. The rooms are huge, and they all have a view. The food is outstanding, no matter if you eat in your room or choose to eat somewhere else on property. If you have the time, I highly suggest dining at the Chef's Plate. It was such a delicious meal with highly attentive staff. It's very much worth the money! I wanted to shout out to some of the staff who made this a memorable experience: -Yahana, Noe, and Juan (Chef's Plate chef, head server, and sommelier. Juan even saw us at a different restaurant the next night, and visited our table to say hi -Samantha and Alfredo (Punta Vista) - Samantha remembered that my sister-in-law was pregnant and asked her where she felt comfortable sitting. Alfredo clearly enjoys his work and we had a great time with him -Hermando (lobby floor server) - Was very fun and enjoyed getting to know everyone he was working with -Eloisa (beach butler) - she was absolutely fantastic! She was a blast, made sure we always had drinks and water in hand, and was just overall fantastic. We made sure to sit in her cabana section each day Thank you for such a fantastic experience! I hope we are back soon!

I would like to thank Ivan, Daniela, Eloisa for excellent poolside service. Going above and beyond to recognize our anniversary. Also Arturo at Punta Vista, Jimmy at time out and really all of the amazing staff. The service is unlike anything we’ve experienced. The food is exceptional and the views are gorgeous.

First, must disagree with others about noise, drunks, etc. Zilara has 2 pools, the smaller one to the north plays music in the afternoon and can get loud, but playing volleyball is about as rowdy as it gets. We spent our time in the south pool, swapping vacation stories with people from many different states, plus Canada, Germany, Switzerland, England. It was a very engaging, relaxing vacation. Second, the staff- the friendliest, most helpful you will find at any resort. For cabanas, Noah and Felix were super. At Spice, Gardenia and Sergio took great care of us. Pedro, the chef in Asiana made me the best Salmon I've ever tasted. And our favorite bartender, Ernesto, makes the best Old Fashioned ever. This wasn't our first time here, and it certainly won't be our last!