-
-
Now you can enjoy all the luxuries of a beach hotel without giving up the leisure and tourism offer of the tourist center of Marbella. Hotel Roc Marbella Park combines fun and relaxation so that the whole family can enjoy their holidays on the Costa del Sol to the fullest.
Carretera Nacional 340 Km 192 Marbella 29600 Spain
Sleeps
Price / Night
We're just getting the best available rates for you - don't go anywhere!
Nothing to show.
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
145shania
July 2024
WARNING ‼️ WARNING ‼️ long review alert. I was not that impressed with the service at this hotel really, Very average. I would not bother with this holtel and we won’t be coming back. Our nine year old daughter has a severe peanut allergy. And this was very difficult at this hotel Hardly any of the staff spoke English at this place English are definitely cast aside. This is a hotel for Spanish and French. We spent a bit more money with this place to try and get a better experience for us with our needs. There was peanuts handed out at the bar with every drink pretty much. We stressed about this saying we are a bit worried about all these peanuts everywhere all over the seats/table there was even peanuts spilt all beside the poolside they cleaned it up when we pointed it out. and then they did a sweep of people eating by the pool. Kids dropping them at the stage in kids club at night. We tried to speak to the manager to stop peanut being served to help our child But they kept telling me no one is around and they would not stop serving them. we didn’t want our daughter to feel left out at the poolside and at the kids club she was getting very worried about it bless her. No one cared or did anything. The hotel club staff were rubbish pretty much all French, very young. Arrogant , not approachable at all. and they all did most of night entertainment shows at night that were shocking… Did not watch your kids properly, sitting down on there phones, I could go on and on about them… they are so bad. There is a ginger French lad with glasses.. this one was so in your face. Very over whelming in anything he did. in the shows, at the pool diving in (when you should not be) running around and shouting like a young kid. When the French vs Spain was on with the football he was shocking and very very loud and in your face screaming and ranting I was quite shocked. Reception are not good long waits, and I asked 4 days in a row for an iron and I got it for one hour when I did. The beach is a good walk away 20mins there is a bus that runs from the holtel but not great with the time keeping we waited over 1 hour to get back. The young driver did not care. The life guards and security are young kids pretty much don’t really watch your kids and impossible for them to see the kids out the way out the slides, Seen loads of bumps. None of them follow the rules that the hotel have set. The first day we watched them fish out poo 💩 out the pool and closed it for 3 hours 😳 Told them about the peanut spilt everywhere around the pool they did sweep them up, but they did not care about control in the food going near the pool. We had 14days here and it was far to long here 7-10 would have been plenty we said. We got very boarded in the holtel and could not face the night entertainment.. so we was out a lot. What is not ideal when we have paid all inclusive and 2 kids don’t eat much not really enjoying the food and all of us not en entertainment. You could not put your suitcases under your beds. So they was in the way all holiday. What was a pain in a family room with 4 people. Cleaners was good cleaned room every day but did not change sheets every day only made beds. Food was good I thought evening dinner was different every night. Breakfast was the same every day. Lunchtime was different now and again. I thought the poolside snacks were a bit basic Most of the time the food was cold. They did cook separate dinner for daughter who had allergies very difficult with the language barrier difficult to trust them. Due to this, my daughter eaten chips with chicken most of the holiday. They did not really do much plain food for kids. A lot of vegetables are cooked in oil and herbs not a great choice for kids at this place. There is a few nice staff in the restaurant, Especially a tall handsome Spanish man in a dark blue polo shirt. Think he was some sort of manager he was helping in all areas. He was very nice and well spoke English. He is a credit to this holtel. and some of the pot cleaners was very nice and friendly. Probably the best pool side slides I have seen, but your kids need to be able to swim. Trust me if they got in trouble in the water the life guards would not see or care. Limited sun beds around the pool you would have to be in the queue for 10 am to get good beds around the pool. Nice gardens/plants and trees in the middle of the hotel. Nice shops and restaurants near by if you wanted a change from the noise and food at the hotel. Last thing .. at check out at 12 if you have few hours to wait until your airport transfer the women in the pool bar will stop you from drinking any drinks and take your cup from you and won’t let you have a snack ! Without paying for them! Least they could do is let you have few drinks whilst you wait to fly home ! Ridiculous
richardsonstepha2024
July 2024
We stayed at hotel 16th to 23rd July, on arrival had choice of 2 rooms which was great, maids cleaned twice daily, food,drinks excellent service , very friendly helpful staff, 10/10 stay , can't wait for next visit
robertgK2166OY
July 2024
We came there through TUI who is a traveling agency we use in Norway. I will just say 1. We came to a room that was just used and not cleaned at all. They let locals in to the pool so all inclusive is totally scam. Almost no one speak english. Stay away
Sleeps