Located on the idyllic Arena Gorda beach, the Hotel Riu Palace Punta Cana provides you with all the amenities you need for a memorable stay. This 24-hour all inclusive hotel in Punta Cana has free WiFi, 24-hour room service, and a wide range of culinary options so that you can enjoy the finest gastronomy during your vacation to Punta Cana with RIU Hotels & Resorts.
Playa de Arena Gorda Punta Cana 23000 Dominican Republic
Price / Night
Nothing to show.
We visited November 2022. There was 7 of us between 4 rooms. 1 overlooking the fountains near to the stage. The other 3 overlooking the RIU palace bamboo. Entertainment seemed to go up a notch for thanksgiving week visitors which seems unfair. The noise from the stage @ night was deafening. On the whole the hotel looked lovely massive over sized entrance and reception area leading to a coffee/bar which I highly recommend using, also leads to the sports bar. They supply fire sticks to watch all sports. Our 1st week was lovely and quiet the food at le carte restaurant was beautiful fillet was tender but come the 2nd week when ordering fillet you got sirloin or some cheaper cut as it was fatty and folded over. This was the same throughout them all. On numerous times we ordered room service this took minimum 3 1/2 hours, rang reception 3 times and also visited reception 3 times the turned up 10:30 at night. Another time they knocked us up at 2.30a.m with our order 4 hours late. The breakfast there is lots to choose from. Although the expect tipping, we sat at another table and we were approached and yelled at by the waitress (Mary) for choosing to sit elsewhere. The pool area is tidy and beds are comfy. Brollies are net allowing sun through them. The pool bar is full all the time and is named pee pee pool by people around as no-one seems to leave for toilet duty. We had a anniversary while we were there and my partner asked if they could decorate the room. They noted it but nothing was done. I rang again @7 and by the time we got back balloons were put up. We went to the water park nearby which is free it’s outdated and needs a lick of paint. We noticed when leaving they were painting. Overall I don’t like the way yr obliged to leave tips also shops nearby are very expensive. Beautiful beach but lots of people pestering you with jewellery, photos with monkey/lizard/parrot and clothing it was monotonous. Beautiful hotel but let down by few.
We arrived at the Riu Palace on the 9th November 2022 at around 6:30pm. Check in was quick and seamless, arrived into our room. The floor was a little dirty, but everything else was good! Our view was a little disappointing but we didn’t request anything so can’t complain!! The plug socket voltage isn’t amazing. I needed plugs by a mirror for my hair straighteners so had to use the bathroom, but they never got hot enough! The food is fab at the hotel. I’m a super fussy eater and I never went without. We only used the Steakhouse due to my fussy eating but we never had a problem! Only advise is to order your steak more cooked than your normal. For example I normally have medium rare, but ordered medium as it came to rare for my liking! The pool is clean and people are friendly! A lot of kids around the in pool loungers which does ruin the ‘relaxing’ need for them. The swim up pool isn’t really for couples, more for singles! The staff at the hotel make the hotel what it is in my opinion. Ariel, Zorilla, Orlando we’re fab during our time. Always around asking if everything is ok, and always happy. They deserve the tips and deserve the recognition. The entertainment is disappointing. Really disappointing. We went to the Riu Neon Party which was good! Tried to go to the Riu white party but they cancelled it and didn’t tell anyone. The in hotel entertainment is poor, best thing about it is Kahoot. Take cards/own entertainment. Not much better in the day, my other half likes to do activities like water volley which was meant to happen everyday from 12:30, it didn’t happen once in 12 days. We asked and the animation team kept making up times which never happened. The beach, was absolutely incredible! We did a trip to Saona Island but booked with Get your guide. ALOT cheaper and it was amazing. Couldn’t of asked for more out our day! If we do return to Dominican Republic (which I would because it is a beautiful place) we would probably try a different hotel, most likely the adults only. But overall this holiday was incredible and I can 100% recommend.
So after a terrible start to our holiday with food issues (My husband being celiac) I took the time to meet with the head chef Juan and his second in charge Angel. They made our holiday unforgettable. They made my husband delicious gluten free dishes every night at the buffet. My husband will never forget this experience of feeling special and completely taken care of for the first time since he was diagnosed. Riu Palace resorts have always been great for food but these gentlemen went above and beyond and though this was our first visit to the Dominican it won’t be the last. Juan also brought my hubby a package of gluten free cookies for our room. Huge thanks to this amazing resort and it’s awesome staff for taking care of their guests