Hotel Riu Palace Jamaica, is one of the best hotels in Montego Bay, Jamaica. It is the ideal place to enjoy a vacation with your partner or with friends thanks to RIU Hotels & Resorts’ Adults Only program. Amenities include free Wi-Fi, room service 24 hours a day, infinity pools and an endless array of sports and activities which will make your vacation unforgettable.
Mahoe Bay Montego Bay JMCJS12 Jamaica
Price / Night
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I highly recommend this resort. Hotel decor is outstanding. Rooms are very spacious with wonderful views from the balcony/terrace. Food is great with many options for dining. The daily activities were fun. The evening shows were fun and fabulous. Pools were clean and well kept. The beach was also very clean and well kept. Employees were awesome and extremely helpful. Shout out to the following: Lovell, Shaneal & Odain (front desk); Alex (lifeguard); Demar & Paul (the absolute best bartenders); Monique (waiter); Abraham (bellman); Jerome (Riu car service); Marlando (maintenance); Glenville (nigh auditor front desk); Anique (steakhouse waitress) and Dena (buffet waitress). Thank you all for making my vacation extremely pleasurable and fun. I will definitely return in the near future.
This was our 3rd visit to this resort, and have never been disappointed. Food is fantastic. Service can't be beat. Entertainment has stepped up their game since our last visit, BRAVO!! Rooms are always clean and comfortable. Having the option to go to all 3 resorts is a bonus, can never be bored this way. We will definitely return again!
A great stay last two weeks in November '22. The Palace has a boutique-style feel about it hotel nestled between the much larger and busier Riu sister hotels. Service was excellent. I really liked the at-seat drinks service by the pool which was always reliable. Thanks particularly to Alex and Monique. Bar staff were also great with professional understanding of drinks service and mixology. Meanwhile, in the restaurants, it was only so common to quickly be identified with a warm welcome, iced water and an offer of a drink just seconds after seating down. Notable was Felissa's service in the main buffet restaurant. Having stayed at various all-inclusive hotels, the buffet restaurant always presents a few issues, but I think I can comfortably say that the Riu Palace was by far one of the best. If I was to be crititical, I felt the food labelling could be improved to help diners with their choice. We sometimes had to guess what it was, though you could always ask the many staff. The other themed al la carte restaurants were nice but did not particularly blow me away and the first-come first-served approach meant that you needed to be outside 30mins before the 6:30pm opening. For the steak restaurant, ideally nearer 45mins to guarantee a place and you had to sit in an arranged set of chairs to wait until opening. I am sure the hotel has tried other methods but I remained unconvinced that this approach is optimised. Even though we were there for two weeks, we only tried these restaurants once. The Japanese restaurant needs a rethink. Most of the options were more generic Asian, and the Japenese Tempura option was not very good with a very heavy soggy batter. The hard-working Entertainment staff were brilliant. I felt they came to know us and not pushy in getting us involved in activities we preferred to watch. They made us smile and laugh. Well done Dr Fun Fun, Spiddy, Remy, Short, Spark and the whole team! Rooms were spacious and always cleaned to a high standard and minibar and optics always replenished daily. In fact the whole hotel seemed to be perpetually cleaned 24 hours a day. There are places where the hotel could do with a bit of a refresh and update, but not an issue for us. I would recommend this hotel. What makes it special is the option to visit the sister hotels and their much larger entertainment spaces including the very popular Friday Night party at the Montego Bay. But if you prefer, the option is there to remain in the slightly more subdued Palace space, but still entertaining and never dull. Tipping is something that can be an issue for some guests. I elected not to tip until the very end of my stay and focus on those that went beyond. However, the US culture has very much permeated to Jamaica and many guests routinely passed Dollar bill tips at nearly every order/request. I did not feel I ever got reduced service for not tipping in this way. Feel free to make your personal choice on tipping. The staff are not highly paid and the aftermath of the Pandemic still has scarred the Jamican community much as it has worldwide. They do very much rely on tips. Finally, the water sport facilities are quite well organised via an onsite provider. To board a catamaran on the hotel beach to go snorkeling was a plus for us.