Enveloped in the same magic, the Metropole offers you emotions involving all the senses. Eccentric, warm, eclectic, a place where the décor becomes an emotional experience, where each detail tells a story.
A 5 star hotel that seduces and charms, a restaurant that surprises for its creative cuisine and the fame of its awards. Behind both of them, love, care and persistence.
The resulting mood is incomparable.After all here nothing happens by chance.
4149 Riva Degli Schiavoni Venice 30122 Italy
Price / Night
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I don’t think we have ever stayed in a hotel that has delighted, (then frustrated), us so much as the Metropole. Some of our frustrations were not the fault of the hotel but I list them simply to highlight these issues, for any potential future guests. Our taxi arrived at the hotel’s private jetty and we were welcomed by the ultra-efficient and friendly staff. From the moment we entered, we were enchanted. I don’t think we have ever stayed at a hotel that has had such a beautiful and individual design ethos. A world away from clinical, cold, modernism - it’s Rococo on steroids. Plush fabrics abound, with antiques and cabinets of “curiosities” dotted around the entire hotel. We, (as you may have guessed), absolutely loved it. If your tastes are more “Scandinavian” - you may not. From the bewildering choice of room types, we decided to book a “Junior-suite, lagoon view” - room 119. On entering, we were very impressed. Quite spacious, plenty of closet and drawer space, nice big comfy bed and a simply stunning bathroom. As described, we did have a lagoon view and we congratulated ourselves on making this choice. Unfortunately, that smugness did not last for long. Most of our criticisms concern noise and before I list them, let me make myself quite clear. The noise from the stream of human “traffic” passing outside our window did NOT bother us. We are city dwellers and the noise of people outside was never a problem for us. It is something to bear in mind though, if you like very quiet rooms. However, the noise from the “pop-up” Aperol bar on the Eastern side of the Ponte del Sepolcro was very irritating. For the first three days, the “bump-thump” of very loud “techno” music made afternoon relaxation impossible. It did diminish in amplitude for the remainder of our stay but was never inaudible. Noise from the room next door (115) was very evident. One night we were disturbed by very loud snoring from an occupant and another night, the sounds of some vigorous, (ahem…), “nocturnal activity”. The worst night was when 115 was occupied by two ladies, who woke us around 0030 and, (until 0230), supplied us with a very loud blow-by-blow account of their evening. At one point, (desperate for sleep), I pleaded with them, (through the paper-thin wall), to tone it down a little. My plea was heard as they did stop talking, (for about 30 seconds), before starting again. The last word regarding noise came from the heating/cooling system. The fan was loud - the loudest I have experienced for some time. This was easy to remedy, all I had to do was turn the system off - if only I could. I won’t bore you with detail - pointless - but all I wanted to do was switch the damn thing off. Hit up arrow, down arrow, watch the little heating and cooling symbols change but nothing would turn it off - permanently. Frustratingly, I could get it to turn off for quite long periods but during the night - it would miraculously turn back on and wake me up, resulting in more button pushing to get it to turn off. Oh, and in case you think, “Read the instructions” - there were none. On to breakfast - in my opinion, the hotel’s Achilles heel. Being the end of October, beginning of November, the garden tables were not in use. The breakfast rooms are way too small to accommodate the number of guests, if they appeared at about the same time. On day one, (a Sunday), that time was 0900. Chaos would describe it best. The staff were working as hard as they could to clear tables but the queue at the door grew and with it, the muttered complaints, (we had the table near the door and heard every word). Again, the chaos did diminish as the week progressed but we learned quickly that it was best to get down around 0830. If only the negative points ended with getting a table - but they didn’t. The table on which the buffet items were laid, was not immune from “space issues”. If I were to list all the problems, this review, (already long), would challenge some novels for wordiness. For example, glasses at one end of a table - juices and water at the other. If some poor soul was assembling their breakfast plate in the middle, you had to wait or walk around the front of the table to get something to drink. Not a big deal but at times - annoying. The bread, (pretty poor quality), was available but where was the butter? Well you got your butter, (plus some fruit compote and two mini-croissant), on what came to be known to us as “The Breakfast Plank”. A slice of tree trunk that was quite decorative but only contained a tablespoon of butter. If you wanted more you had to ask the beleaguered and (again) very hard working staff to get you some. If you wanted toast, there wasn’t any toast bread or toaster but on the table there was a menu. This menu almost gave my poor wife a heart attack, after she consulted it to see if toast was available - it was. However, the cost of the toast was listed at €10. Yes, that’s correct - €10. What worried her more was the fact that we had ordered Cappuccino every morning and that was listed at €8 a cup! She was concerned about a potential €64+ bill for our morning coffee. I had to remind her that we had paid for breakfast at the time of booking. I can only assume that the price list was for the benefit of guests who did not pre-book breakfast. If so, why not make it clear? To me, the prices were a none too subtle way of saying, “You can have pancakes…but we’d rather you didn’t”. In a sentence; we’ve had better breakfasts at three-star hotels. My final note of negativity concerns prices - notably the mini-bar and Oriental Bar. I was prepared for the mini-bar prices. It’s a given that five-star hotels will charge five-star prices - your choice to use it, (or not). I would have liked to have taken a drink or two in the Oriental Bar but why? With the winter wind whistling across the lagoon, or with rain, driving against the windows, I’d have thought the €22 per cocktail eminently reasonable - but we were experiencing an exceptionally warm late October. So the question was, why pay €22 to sit indoors, when for a mere €1.50 more - you could take a seat in the famous Cafe Florian and soak up the atmosphere in what Napoleon described as “the drawing room of Europe”? So that’s what we did. Now you may be thinking that we didn’t like the Metropole - and you’d be wrong. I’d go so far as to say that we could be lured back. Were we to do so however, I would book a room that did not have a lagoon view, (or get one not on the first floor), and if possible, I would avoid breakfast. Remove those two things and I would have been waxing lyrical about the place. I love the style, I love the ambience and the staff were simply magnificent. As I waited for my wife in the foyer most mornings, I was in awe of the way some, (ahem), “difficult characters “ were handled. If you are looking to stay in Venice and wish to get a taste of what it could have been like, to live in a Venetian palazzo - you have come to the right place.
We had stayed at the Metropole Hotel Venezia before and it became our preferred hotel when fortunate enough to visit Venice. The hotel staff welcomes their guests warmly and sincerely. They always go the extra kilometer to help you and you receive a gracious "Buona sera" when returning at the end of a long day of sightseeing. I would like to especially mention Anda, whose service and kindness each morning in the breakfast buffet room was thoroughly appreciated. A great start to our day, so thank you Anda. Such graciousness comes with a price but it is worth it. The hallways are stocked with various objets d'art and amount to a well-curated and interesting collection. Its location is great -- across the vaporetto stops of many lines to get you around the various places you want to be. The rooms are lovely, with luxurious linens and a comfortable bed. The shower can be a bit tricky as the tub has a rather high wall. Some bars would help to maintain one's balance when getting in or out. And spend time in the garden! All in all, a truly wonderful place to stay.
We stayed in the Hotel Metropole in Venice for three days and nights in October, 2022. The hotel is lovely. It is well-situated to enjoy everything Venice has to offer. The staff is friendly, informative and helpful. I would definitely stay there again and look forward to doing so again soon.