Hotel Juana

A quaint and cute historic hotel in Juan les pins. Incredible service that went beyond our expectation. We loved our room and the outside garden! The pool was showing signes of wear and tear but it was still beautiful. We loved our stay! Thank you for making our vacation special.

the hotel is old in a bad way... not a real five star - not more then a 3 star we decided not to stay there even for 1 min although we were charged for 2 nights in advance. management was so rude. no refund. be aware

If you choose to upgrade to an ‘exclusive pine park view’ room be aware that two of these room types are actually overlooking the swimming pool, but because the park is beyond the pool and you can see the tops of the trees apparently it’s acceptable to suggest the view is an exclusive pine park view. I was really disappointed to be looking over a pool having paid for a view of the park. My suggestion to the hotel would be that these two rooms are offered to clients as having a pool view this seems a much more transparent and truthful representation of this particular hotel accommodation. The second point I wish I’d known is that There is a busy road which sits next to the swimming pool, and just before the park. This means the road is also about 20 m from the hotel rooms. If you have children the pool area does have child safety gates. If road noise is something you find relaxing whilst sitting around the pool, or whilst sleeping then your in luck with this hotel as it’s constant. However if you would prefer a more peaceful environment then Hotel Juana is probably not for you. Which brings me to the final thing I wish I’d known about Hotel Juana. There is extensive building/construction works taking place about 100m from the hotel, this is one big construction site and I would suggest work will be ongoing for at least two years, but that’s just my guess. The noise is loud and is happening all day starting early in the morning. Unfortunately because the work isn’t taking place on the hotel site the hotel doesn’t need to inform you or your travel agent of this, apparently! As you may have guessed I didn’t have the peaceful holiday I thought I had booked and paid for. In fact I would say this was the noisiest hotel I have ever stayed in. One afternoon hotel staff spent at least four hours (that I saw) jet washing the outdoor dinning area, again next to the pool, which added a little more noise, as if anymore was actually needed! When I discovered my room had a pool view I asked for another room. However because the hotel was fully booked they couldn’t accommodate my request. They would also not waiver the cancellation fee so that I could move to another hotel. They did however provide my husband and I with a free breakfast and a free sunbed, with umbrella and towel for the remainder of our 4/5 days at their sister hotel by way of compensation. Neither of these gestures provided the peace I craved. The point I tried to make to the hotel staff and the travel firm is that the description of the hotel accommodation omits to inform paying guests of key information which had I known would have meant I would have simply chosen another hotel. If these points are deemed acceptable by the hotel then be more transparent in your description. Aside from the points I have made above I have to add there is very little I liked about this hotel. It lacks any type of atmosphere or services which you would expect from a 5* hotel clearly preferring to concentrate its efforts and money on its sister hotel. Juan Les pins and Antibes are beautiful places to visit but your may want to consider avoiding this noisy lack lustre hotel.