Hotel Hermitage Monte Carlo

I arrived to a prompt check-in and nice room upgrade with sea view for which I am very grateful. My room was very clean and the bed and linens very comfortable. Room service was fast and with high quality food. Only 3 negatives: some of the furniture looks a bit tired and in need of a refresh. For a 5-star hotel this is a must. Also on the day of my departure I had no hot water in my shower -- I ran the tap for 5min on the highest heat setting and the water was barely warm. When I reported this at check-out I was chastised for not reporting it right away but I did not have the time and was in a rush to satisfy the check-out time. Also, there is no Business Centre or Library where guests can work after they checkout while waiting for their flight. Would I stay here again? YES.

I see this place has a lot of good reviews.. perhaps those people got a really good rate or aren’t world travelers. The check in process was chaotic, we did not get checked in until way past 1. Never occurred to those people to go tell us to have a free coffee in their coffee shop so we just sat there as the hours rolled by. We paid $1000USD for the night, so we were paying rack rate. At the coffee shop I was served a salmon sandwich that was not fresh. They did not want to let me send it back! The waitress stands there and argues with me! Finally they take it back and I order another sandwich. A 1/2 hour later it still had not arrived. When I dare protest she brings it out and it was cold.. it is clear it had been sitting in the kitchen for at least 15 minutes. Then the bill comes and she tries to charge me for the first sandwich! Incredibly unpleasant. The room is large but for that price I expected better furnishings. Perhaps they should hire an interior designer? Pool: small and crowded, fitness room similarly lacking. These people haven’t figured out that travelers have choices and they are sitting on their laurels. You are paying for the breakfast, which is very nice if you like to eat a lot. The waiters incredibly friendly, which was pleasant, but overall I’d never stay there again.

Stayed here as part of my birthday celebrations. The hotel was so kind they created a delicious chocolate cake with a personalised message and card. Service was truly exceptional here. The rooms are large and very nicely decorated. The staff are very helpfull. Our harbour view room had a delightful perspective. Thank you to all the staff for making my birthday so special.Our stay was Utterly outstanding and the service was perfect from start to finish.