Hotel Hermitage Monte Carlo

Quentin from guest services is such a wonderful and kind person, always ready to assist and go above and beyond to exceed guest satisfaction. A true star and Hotel Hermitage should be very proud on such a wonderful employee. From bellboys to front desk, housekeeping everyone was superb and did their best during our one week stay. Even though the breakfast area at moments was super busy this time all seems to work great and we were greeted by best waiters! Room service as always best in the world ( we have never encountered such great team in any other hotel). Both hairdresser and Myriam were super great and we love Thermes Team! Hotel Hermitage is best in Monaco and its all about the people! See you in April

I was unable to attend due to my wife contracting pneumonia and called the hotel to rearrange. They said that as they had a 7 day cancellation policy I would have to pay €3440 and then maybe I could have a credit. I asked them if I could book later in the year and if they would not charge my Amex card given the large sum. They took the money anyway and after me sending several emails requesting an answer towards what they mean re credit and future booking they have not answered. I have booked at the Maybourne and other top hotels on this trip and all were fantastic and wished my wife well and did not charge. This hotel is telling me they just like to grab money when they can. I have asked for the General Manager to contact me. But nothing yet. Please be aware when booking this hotel. If you cancel your stay even in an emergency they will take all the money for your booked nights.

Just totally excellent in all ways. The staff are super helpful and polite. The amenities are excellent. The room service is excellent. A lot of effort made by the management to give clients a top experience. The rooms are beautiful and has all the comforts expected from a top hotel. Well done !!!!