Hotel de Paris Saint-Tropez

Hotel de Paris in Saint Tropez was much better in every war.Now with the new director M. Ferchaud the hotel is being destroyed in every way. They are now very unfriendly and rude towards there clients.

I made the mistake of booking this hotel for my 50th birthday trip and paying a deposit upfront. When we arrived, the staff at the front desk was dismissive and rude (young girl that needs customer service training). They showed us to our room which was not the room I booked. The photos they advertised online showed a water view. This room was looking out to small alley/street. The room itself was dark and very small. When I showed the photos to the girls at the front desk they reluctantly agreed that yes, it looks like a water view. We asked for another room and to speak to the manager. They clamed they did not have any other rooms and they were "fully booked". They blamed the misleading photos on American Express (who just pulled the same photos from their website). We called American Express who we booked through and they tried to speak to the manager to get our deposit back so we could go to another hotel. They refused to give our deposit back even though we weren't going to stay there. We spent about 45 minutes pleading with them. A senior manager (who would not come speak to us in person) told the front desk to put us in a better room. I thought they were fully booked? The hotel manager told us they always have problems with American Express card holders. I got the feeling she was saying they always have problems with Americans (IMO). Part of the reason may be because this hotel is listed as part of The Fine Hotels and Resorts and claims to be a 5 star hotel (which it is NOT)! At this point we had such a bad experience and taste of this hotel that we left and checked into The Althoff Villa Belrose (which I highly recommend)! The Hotel de Paris is located in the city center which is ok if you are just there to shop or go clubbing. It is in the middle of all of the congestion and traffic. The rooftop pool is so small I would call it a hot tub. You would have to go somewhere else to swim or sunbathe. This is not a 5 star hotel. Don't be deceived by the photos on their website!

Fabulous hotel in a fabulous location! We loved everything about our stay here. The staff were super helpful and the rooms were great. The concierge team are fantastic and special shout out to Samuel who went above and beyond to book all the best places for us last minute! Merci beaucoup