Hotel De L’Europe Amsterdam

What a perfect hotel. Full of glamour but yet modern. Such an eye for detail and interior in every space. Spend there two nights. Thank u for the amazing upgrade. Marble bathroom with bathtub was like a spa. I also booked some treatments at the hotel spa. Wonderful staf and professional service. Also a nice pool and some sauna's to relax. Loved the lounge for some champagne or just a coffee and a light lunch of meal. Freddy's bar is nice for a bespoke cocktail. Marie is the perfect place for elegant but classic french food. Such a nice and enthusiastic staff there. And the breakfast was perfect too. Overall the staff and service is from a high standard but still personal and authentic. So you feel at home fast. Thank u Sander from the front office for helping me with the shopping at Wunderkammer (great inhouse shop) I will be back for sure!

The service is really bad. Information provided by front office is never accurate. Not recommend for vegan/ vegetarians. Very good location. New renovated. Very good rooms . Italian restaurant is really very bad. Parking is very expensive.

I booked the hotel (De L'Europe Amsterdam) after cancelling another hotel upon a terrible check-in experience. My check-in experience was not great eaither after dealing with the check-in agent who didn't know how to listen. I requested to be serviced by another employee and suddenly my check-in process went smoothly. Two gentlemen of the concierge employees were extremely friendly and know the foundations of customer service by going above and beyond when dealing with us. My initial booking was for 5 nights, and after sudden changes, I decided to extend my stay for an additional 2 nights (total 7). My request was addressed promptly and it was decided and agreed with the front desk that I can pay for the additional 2 nights upon my check out process. 2 days later, I went down to the lobby to have coffee and then when I had to go back to my room, I found out that the hotel decided to lock me, my wife and my 1 year old out of the room. At the beginning, I thought it was a mistake. But a grumpy woman told me that they did it on purpose because the management of the hotel decided that I need to pay now. If you and/or your management have some brains, then you could've simply write an email, pick up the phone or pass by my table at your lobby and explain politely that an one of your employees made a mistake and that I need yo pay you as soon as possible. Locking hotel guests out of the room is extremely inappropriate. Learn the basics of communication and customer service. That woman whom I dont even remember her name (wore grey) was one of the worst hotel staffs I ever interacted with. She had a bad attitude, kept interrupting, and didn't know how to listen. On top of that, she demanded that I pay any extras/room service despite the fact that my I still to check out in 2 days. Ironically, after I had a quick scan, I found out that she presented me with false/inaccurate numbers, and when I asked her about it... She started mumbling and talking to her self, trying to justify her error. It is when I decided to leave her and go prepare for my dinner reservation with my family since this incompetent woman didn't even respect my time. I visit Amsterdam every year and I honestly was planning to stay at your hotel again, but not anymore. I strongly believe that many of your employees lack the 5 stars service and that you need to learn from your neighbours at Amsterdam at least like the Dylan and Waldorf Astoria!