Hotel Condes de Barcelona

The location is excellent. This is a really nice hotel, and the roof top bar and restaurant whilst not cheap offer a pretty good selection of food and drinks - but an even better view. The front desk staff are good, and there always seemed to be a porter on hand to help if needed. The Elevators are cool - but during our stay one of them stopped working, and this caused a bit of consternation , as the hotel was busy, and one elevator was just not doing the job. As i said the location is excellent, there are so many high end shops (if that is your thing), or a short wander will find you in the back streets with LOTS of wonderful restaurants. Also another great advantage, is you can catch the excellent Hop on Hop of buses - the Bus stops very close. We were able to get a late check out of our room which was fantastic, however this couldn't be confirmed until the day we checked out, which was a bit irksome, but understandable as the hotel needs to work out what capacity they have on the day. We would have no hesitation is staying here again, good modern room, great air con, excellent bathrooms (just a small leak in the shower ,as the glass doors needed adjusting) but not a major issue, we had a balcony - small but good to be able to step outside/open up the room. Not a budget place , but still consider it very good value for the money.

The hotel is nice, the room we were in was also quite nice, and the restaurant has a great rooftop view of Barcelona. However when we arrived we were informed quite confidently that our room rate did not include breakfast. I had booked several months in advance through Aeroplan points and couldn’t remember if the booked rate included breakfast or not, so I assumed if they found my reservation on their system and it stated no breakfast then that must be the case. Also, when I checked out I was told that there was no record of a pre-payment (even though I had booked with points). I couldn’t leave until I paid my balance. Now at this point I thought there must definitely be something wrong. On my way to the airport I was able to dig up my email confirmation that confirmed that not only did my rate include breakfast but it was pre-paid! I forwarded that email to the hotel management and asked them to refund the double charge. They did, but did not offer anything for the fact that their staff erroneously made us buy our own breakfasts for the duration of our stay, thus inconveniencing us. To be fair, that incident isn’t enough to reduce the hotel’s star rating any further, and the hotel itself is quite nice. However their reservation systems and perhaps employee training/service need some work.

It was my father's birthday and they were so helpful with planning a surprise for him. Helped pick out a lovely wine with chocolates that were a surprise in his room. Lovely place with the best staff. The roof top deck is terrific, great street with lots of trees.