The Hotel Chelsea in Miami Beach is a 1936 luxury Art Deco gem that sits in the center of it all on Washington Avenue. Enjoy the South Beach scenery from our patio while you have drinks from the bar, or a bite to eat from our restaurant. If you want to bathe in the Miami sun, we are just two short blocks from Ocean Drive and the sands of the beach. For all your nightlife needs, the Chelsea is a short walk up or down the street from most South Beach nightclubs. This South Beach boutique hotel has been updated with Feng Shui accents for your comfort and pleasure.
944 Washington Avenue Miami Beach Miami Florida 33139 USA
Price / Night
Nothing to show.
I would give zero stars but then the review would not appear. The staff was incompetent, check in took way longer than needed, then x3 trips back to the desk to get keys to actually work. The check out staff wasn’t empowered to address issues we had and then berated my guest who had her own room when she came down in his very broken English. The hotel is the worst! It smelled of Fabuloso and weed. The hot water didn’t work in my guest’s shower. Evidently there’s a truck to turning it on- no one shared that at check in. When asked got our review I wrote the GM and at $300 a night x 2 rooms I got no response Maria Meaux. So now I have no choice but to post this. Stay far away from here. It was disgusting.
The hotel is quite quirky and not unpleasant and in a very good location. However we stayed 3 nights and did not manage to sleep through on any night. One night, there was screaming until 4am from another resident in the hotel until the police turned up, someone shouting outside until again around 4am another night and noise from the restaurant kept us awake on our first night (wouldn’t have been such a problem but we were jet lagged). Not really the hotel’s problem but any potential customers do need to be aware that this is not a quiet hotel. Restaurant food was good. We used the pool of the sister hotel only for my beach towel to be stolen, while we popped downstairs to the bar. Security tried to fob us off by stating ‘the towel was folded so well the customer assumed it was a hotel towel’ (it was a large tri-athlete towel completely different to the hotel issued ones. ). I stated that yes I would still like it back and didn’t see the security guard again, until we went into the hotel lobby to see if it had been retrieved. I was then spoken to by an extremely abrupt and dismissive young woman who told me that they had not had time to view CCTV to see which room the guests went back to (this was 2 hours after the incident). There were only 2 other guests at the pool, who had coincidentally disappeared along with our towels. There felt like a threatening undertone and we left after being told that they might have chance to view the footage by the end of day the following day. As we were leaving for our cruise the next morning the incident was never resolved.
This hotel is frankly the most disgusting place we have ever stayed in. We arrived at the hotel after our flight and checked in. It started off badly when they charged us a higher resort fee than our agent had advised us. The difference was negligible so we paid it and went up to our room. The first thing that struck us in the corridors was the smell of damp, which was overwhelming. We were later told the hotel had flooded recently. The corridors were dirty and carpets were filthy. We walked into the room and were greeted by stained curtains and an unpleasant smell. Upon further inspection of the room we found the bed frame to be dirty, the bathroom to be dirty and the whole room looked scruffy. We advised front desk, who gave us another room which had very similar issues, this time with a chipped toilet pan thrown in. We again told front desk, who walked us around 6 other rooms, none of which were up to standard. We said we were going to leave and find another hotel, and were told that there was no way to refund the resort fee (which doesn’t seem to have hit our credit card so presumably they resolved that issue. If your agent has booked you into this hotel, we would strongly suggest you speak to them as a matter of urgency and change it. You can generally judge a hotel by it’s lobby restroom. This hotel had a toilet brush resting on the floor tiles. I rest my case.