Hotel Belo Isla Mujeres

I really liked the hotel! the rooms are nicer than expected. value for money is right! can only be recommended! a big compliment goes to chiara! who always put us in a good mood with her friendly manner! a big thank you to them!

Our stay was ok. The staff and restaurant (yes, there is only 1 at this all inclusive) were great. Very good food, although by the 5th day it felt like I was eating the exact same thing every day. The service pool-side was also impeccable. The 2 star rating is for 2 reasons- the beach and safety. The in-room safes are a joke. Can easily be removed from the shelf they sit on and carried away should someone break into your room. . . which happened to one of the people traveling with us. Luckily he didn't leave anything in the safe, due to the light, flimsy nature of the safe. A number of the rooms have entrances that face the street, so its easy for people to see when you come and go. Next, this small little section of beach feels dirty and murky. There are LARGE sandbags used and it doesn't allow for the water to move around very much.... causing the murkiness. And the sandbags and swings are slimy and slippery. Its also very busy with the Icebar and heavily used dock (for all the snorkel companies) right next door. The white sand and lounge chairs/beds are very nice though. The rooms were goo- comfortable and well kept. The maid service each day was great- she even put my daughter's stuffed animals on the pillows all perfectly set for her each day. The pool is very nice and clean......but cold. Thank goodness for the hot tubs. The break-in incident was the hardest thing to deal with, we all felt a little on edge for the remainder of the time, and the hotel just brushed off the incident. We had a great trip, but would try another hotel or VRBO next time. The food in town was great as well! Try Muelle 7!

We thought the staff was extremely friendly and helpful. Most all spoke English well enough. The rooms were clean and well supplied. We loved the layout of the pool and beach. Unfortunately it rained and was very cool almost the entire time. Not their fault of course. The restaurant was unbelievable. Food and service is at least 4 star, maybe more. We stayed to eat here, with the exception of one lunch and dinner, because we stayed in town to walk around. One negative was that most of the elevators were not working, but just a little walk farther was just fine. The place is on the pricier side, but one has to know and agree going in. I would return here in a heart beat. Thanks to our friends on staff we met at Hotel Belo!