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Hotel Overview
Escape to Midtown Manhattan and experience the city like a local at Hotel 57. Take pleasure in the boutique details that surround you in your room or suite—from smart TVs with Netflix and Hulu access to spa-style marble bathrooms with upscale bath amenities. Some of our extraordinary suites feature private terraces, a rarity in Midtown. Elsewhere at the hotel (formerly the Renaissance Hotel 57), you can exercise in the 24-hour fitness centre, take care of work commitments in the business centre or host an intimate gathering in one of our small event spaces. Since no trip to Manhattan is complete without a bit of exploring, we hope you’ll spend time visiting famed attractions like 5th Avenue and Central Park. We look forward to your stay.
Hotel 57 welcomes guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.
Check-In
15:00
Check-Out
12:00
Address
130 E 57th Street New York 10022 USA
Hotel Rooms & Suites
Sleeps
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Price / Night
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Hotel Reviews
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Location
Sleep Quality
Rooms
Service
Value
Cleanliness
September 2024
Very poor management
I had exactly the same experience as another person who left a review, that this place does not honor its own cancellation policy. I booked through Booking.com, cancelled more than 15 days prior to arrival, received confirmation but never the refund. I even visited the hotel after waiting for 30 days and asked to speak to the manager (after emailing and phoning without any reply). I met the manager, explained to her my situation and why I had to cancel. This young woman whose name is Adriana, told me she was delayed but would process the refund right away. I trusted her given I met her in person and forgot to follow up. Boy I was wrong. After I remembered it again, I contacted my credit card company, provided all the proof of cancellation, confirmation and screenshot of this hotel's cancellation policy. My credit card company said they tried but the merchant refused to refund because it happened too long ago. Yes it was too long ago because I had tried multiple times to resolve it with the management in good faith. Even a person who worked at the front desk of this hotel told me the management is very poor and I need to continue chasing them if I ever want to get any money back. Reading other similar reviews, yes the management is morally corrupt at this place.
August 2024
Please book carefully as no refund for cancellation, even during the free cancellation period.
I booked this hotel through Booking.com, with free cancellation within one day of arrival. I cancelled 25 days prior to arrival, received a cancellation confirmation, and was advised a refund would occur within 30 days. After 45 days, I emailed the hotel and the reply said they were slightly behind in processing refunds. It is now 90 days and I cannot phone the hotel as the number rings busy. They have not responded to my recent emails. Based on the other reviews, it is apparent their policy is to ignore cancellation refunds in the hope some people will forget. Obviously the management is poor at best, but most likely morally corrupt.
August 2024
Don’t choose this place
This is a well located hotel but with a bad service. People from the front desk, are incompetent and disrespectful, would never come again, they won’t help you with anything. Today is Wednesday 28th, every day I had a bad experience with the service but specially today the people working during the morning shift until 1 pm were VERY DISRESPECTFUL.
Map
Size
Sleeps