Hilton Cabana Miami Beach

Terrible hotel, staff are rude, rooms are dirty and dated. Resort fee is charged at $35 dollars a day plus more in taxes which I was not aware of when booking. Bar was expensive! Hotel is far from the main Miami south Beach area it states minutes away it’s more like 2hr walk! Please avoid this hotel! Basically ruined my holiday!!

This hotel was the biggest expense of our trip, and what a disappointment! The room was dirty: there was a half-eaten cookie in the side of the bed, mop debris all over the bathroom floor so i was on my hands and knees after our late check-in with antibacterial wipes since they didn't have another room to move us to. Visible poo dots on the toilet seat. Mold in the shower. Furniture was old and dirty/stained disgusting. The chair was unusable, it was so disgusting. We were skeeved out anytime we had to be in the room. I've stayed at many Hiltons and this does not meet their standards. Steep "resort fee" will get you a chair on the beach IF one comes free but you have to pay $25 more for an umbrella(!!). Valet parking is expensive. Gold member food credit is pitiful compared to food prices then they add a hefty automatic/mandatory tip and service was horrible (what's the motivation to provide good service if tip mandatory). Bikes were super uncomfortable and difficult to propel (not air tires). Never again!

Rocio at the front desk is professional, friendly, and extremely capable. She resolved a situation with our reservation with a smile and a calm demeanor. The bartenders and wait staff are wonderful as well!