Hilton Barbados Resort

The seashore is lovely, and the location quite beautiful. The hotel itself feels a bit tired and rough around the edges. I was disappointed in the way things were upsold after the fact. I had breakfast which I was told was included with my stay. I consumed just a fruit plate, coffee and one scrambled egg. I was subsequently charged B$75 because I ate one egg that was not included in the set breakfast included in my room fee. Please be transparent about pricing. Since I am on business I have to be able to justify expenses, I can not double back and expense food that was intended to be included in my previously paid hotel fees.

The Hilton is a relaxing and well outfitted resort that could be really great with a few service upgrades. First on the facilities: The rooms are big, with balconies, great views, and good toiletries. I asked for a water kettle (as the coffee maker water isn't very hot) and they lent me one. Excellent Precor gym, which has a wide selection of equipment, and which seems to operate as a standard gym club. There are two pools, though neither is really suitable for lap swimming, but it's good enough when there aren't too many people using the pool. There are four tennis courts on the hotel as well, which is great. The hotel is a ten minute walk from the main road , and there are a decent selection of beach and restaurants around the hotel. Now to make this a really excellent stay: it's all about service. First, check in took a long time : there are four reception stations but only one was staffed at 1pm. And there was already someone being checked in. The process was slow, very slow. And even though there were at least four or five staff going behind the desk, two concierge, three bell boys, no one (including the one staff person) seemed to care that i waited 10 minutes just to begin the check in process . Second, the room wasn't clean , there was visible dirt on the floor, including the previous guests' hair. I would have liked to vacuum too, as the carpet was also visibly dirty. Third, the room service announces that it will take 45 minutes; the resort isn't that big, they're not cooking very unusual or unique things. It's the standard salad, sandwich, burger, pasta. Given the limited operating hours of the restaurants, why can't they serve within 30 minutes like every other hotel in this category? Fourth, the coffee corner sells a decent selection, but even that is vacated periodically so that the single staff person can go to lunch. Really? Lastly, I'm not sure what the concierge is there for. There were always two people sitting there deep in chit chat, and whatever you asked them, it's not their job and no they cannot help . So, good facilities, and with a bit more attention to service , this hotel could improve so much.

The Hilton was a great place to stay for are quick weekend trip. The staff was great and provided great service. The breakfast was good. The Front Staff was excellent and very friendly. Mr. Frederick was a pleasure to speak with everything we were leaving to venture out. He always greeted us when we were leaving or returning