Henrietta Hotel

We live in Australia now and whilst visiting the UK had a mini break in London and stayed at this beautiful hotel in January. Cannot fault a thing from start to finish. We had a superior room and it was perfect and spotlessly clean. Very friendly staff throughout our stay .. the bar/restaurant below was also fantastic especially for a late drink.. great cocktails .. recommend the ‘Illusionist’ we will be back and a massive thank you for making our stay perfect!

We stayed at the Henrietta from Friday the 20 to Sunday the 22 January 2023. We had numerous service issues before and during the stay. Here a few selected 1) The hotel emailed us about when I would come. I kindly asked them to include my wife name as the guest. As we do now share same last name this was not ran easy thing. I asked about information on where to eat etc no response 2) We ordered breakfast at the room. Beside of calling us 30min before they forgot the coffee and when they waiter came she wanted me to pay again for what she forgotten 3) when we returned at 4pm they have not cleaned the room but asked if we could move out before dinner they could make it… 4) at 5pm they called and knocked at the door and called us although I have said we did not wanted to be disturbed as my pregnant wife need rest At no time an apology or sorry was included. The service of this hotel is probably the lowest I have tried in 4+ star hotels in EU. So if you are looking for a service minded hotel don’t waste time or money here

Room was upgraded upon arrival which made my partners birthday extra special. We loved the room, along with the added special touch of the chocolate and card for his birthday. The staff were super friendly and the cleanliness of the room was exceptional. We also went to the miracle bar which was a fantastic experience! Thank you for everything we will definitely be back!!