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Hotel Overview
Hard Rock Hotel Riviera Maya is where luxury meets satisfaction on a stage of stunning tropical views , a private white sand beach , and exclusive saltwater snorkeling areas . It’s all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel in Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven — an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.
Check-In
15:00
Check-Out
12:00
Address
Km 72 Carretera Cancun Tulum Puerto Aventuras Playa Del Carmen 77710 Mexico
Hotel Rooms & Suites
Sleeps
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Hotel Reviews
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Location
Sleep Quality
Rooms
Service
Value
Cleanliness
January 2023
Hard Rock Riviera Maya
We enjoyed our time together as a family at the Hard Rock Riviera Maya resort. It is a very large resort with many areas to explore. Great walking path all around the resort. We were 4 adults and one child. We booked two terrace rooms and not sure if we would do that again. The room and stairwell up to the terrace was so dark and slightly gloomy…they should paint with much brighter colors. The rooms were not great, smaller side, and hopefully they update them all soon. The cleaning services were okay. The food was better than expected and the staff was friendly. Food service to the rooms was very good. The new restaurant being built on the adult side, ocean front, looks to be amazing. Getting dinner reservations was a pain, but we managed to get one for each night. The spa is okay…strange smell in the ladies locker room area. The music is super loud at pools and there is not a big ocean to play in with waves. However, we really appreciated all the small pool/lagoons being fed by the ocean waters and the many, many fish swimming all around. We were bummed there were no hot tubs being heated (it is December and gets chilly in evening) and there is a wonderful ocean front hot tub on the adult side that would have been amazing to sit in had it been heated. Lots of bars to get drinks and renting the cabana and Bali beds are totally worth it.
January 2023
Nice resort had fun
Fun resort with beautiful views. The beach and pool are just steps away. Lots of food choices with a friendly staff to help you. I would recommend for a family trip or a couples get away. There were even a lot of singles there.
January 2023
entertainment
the pool crew was awesome. food and drinks lines were fast and easy. Alfonso was the best server at the resort it’s at the pool and the coffee shop.Brau and Andy were the best crew i have seen at all of the resorts.They make the pool party so fun and they made our days much funnier.
Map
Size
Sleeps