Hard Rock Hotel Cancun

Sarah the life guard was amazing always helpful.... Ivan Pedro bastar baiza Felipe security was also fabulous Food is also Very good the Italian was unreal Our room has been cleaned every day with room service

1st time to Hard Rock, Cancun. It was overall an excellent experience. Yes, it is an older resort, but It is clean and well maintained. The food, excellent. Our room was clean, very comfortable beds and pillows! The grounds and pools also look great. The Hard Rock booked some great talent for the 9 pm shows in the theater! Really excellent. But I have to hand it to the staff. They really made us feel welcome. Everyone you pass greets you with a smile and a Hola! I want to thank some particular staff members. Charley with the Vacation Planners was so helpful and friendly as we looked at some of the excursions. We spent most of our days at he Legendary Members pool on the 3rd floor. Angel was great. Always there to help get set up with chairs, towels and umbrellas. And Luna was a sweetheart! I don’t think I ever saw her not smiling. Very attentive. If you needed another drink or maybe some food, she always seemed to be right there!! And Leyva behind the bar kept everything flowing! Yes , will be back here some day for another great vacation!!

The cabana staff and lifeguards are amazing. Special thanks to Principe, Sarah, Pedro, Felipe! ❤ Thank you for the great food and incredible service! The front desk and laundry service need some help but the beach crew made up for the parts that were lacking.