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Hotel Overview
Hacienda Tres Ríos Resort Spa & Nature Park is an environmentally responsible luxury resort that offers exclusive access to the Tres Ríos Nature Park in the Riviera Maya, with it’s comprehensive all-inclusive plan. Architecturally acclaimed accommodations, fine dining, and world-class spa services are integrated with breathtaking experiences in Tres Ríos Nature Park. Experience luxury with La Herencia Suites’ butler service and access to a private roof garden. Members and guests can tour mangrove forests, swim, snorkel, swim or kayak along winding rivers, or simply unwind on the resort’s tranquil beaches.
Check-In
15:00
Check-Out
12:00
Address
Careterra Cancun Tulum Km 54 Playa Del Carmen 77760 Mexico
Hotel Rooms & Suites
Sleeps
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Hotel Reviews
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Location
Sleep Quality
Rooms
Service
Value
Cleanliness
September 2024
Lack of communication
Bought here in 2009 before it even opened- We go 2 times a year, know the wait, staff, the butlers and most of the employees. They know us by name. Love everything about this place. Recently Kimpton took partnership with Tres Rios and the timeshare owners are getting the run around about pricing. I myself have gotten 3 different prices from 3 different Customer Service reps- we are on FB as a group trying to find out what's going on- with no clear response. Everyone that calls get different answers, I was quoted 1697.00 per person per day for all inclusive, and maintenance fee is going from 1250.00 to 2000.00. Kinpton,Tres Rios. Suset group need to deliver clear communication to its members. Most of use have paid hefty amounts for these properties. they are being bought back from the company, we can't sell them. We are in the twilight zone with this place.
September 2024
Stay away. Rip off.
This used to be an amazing place to stay. Even with renovations ongoing it wasn’t too bad. That being said, I would avoid this place going forward. The Kimpton/IHG takeover of the resort has resulted in extreme price increases. Literally increases of the equivalent of a ten fold increase. Stays have become unaffordable. They won’t have a conversation with the current members. We have been members since the opening of the resort. They simply don’t care about those of us who have invested thousands of dollars to become members and upgrade those memberships. We can’t get any sort of reasonable communication and there is no transparency. Find another resort to spend your vacation and your money. It’s appalling they have no care for those who put them on the map. The staff is great and none of this is their fault. Its ownership.
September 2024
Our home away from home
An eco-friendly resort where the staff becomes your family is what “Hacienda” Tres Rios is! We are a military family with numerous combat deployments around the world. “Hacienda” Tres Rios is the first place we have felt truly safe and truly want to go back to every year. Not only is the resort beautiful and food great- but the staff is amazing! They truly want you to enjoy your time there and always make you feel like part of the family. Time will tell if “Kimpton” Tres Rios maintains the “Hacienda” tradition.
Map
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