Grupotel Ibiza Beach Resort – Adults Only

Portinatx is a small community in the north of the island, about 34 kms from airport, overlooking a tranquil bay and two small beaches, There are a number of resort hotels and we enjoyed Grupotel very much for its relaxing, spread out buildings, gardens and two pools. We arrived around 2 am in the dark so missed the first turning off the EI 300 (left just before the town) but reception person was most helpful in getting us quickly to our room. We found it a perfect base for our week in Ibiza, short drives to nearby towns and villages along roads that were not too busy. We did 3 walks 1. from Port San Miguel 2. from Cala de Xarraca and 3. south from Santa Eularia following the coast and found a number of excellent restaurants (Rebrots and Ciguena immediately opposite hotel to the rear overlooking beaches and Jardin de Mer in the town overlooking the bay). Breakfast had wide choice of items, excellent breads, fruit and cereal and service was very attentive and friendly in spite of being very busy every morning (especially from 9 am onwards). We tried the evening buffet (included in some meal plans) only once, reasonable value at 25 Euros per person but very busy and lacking the atmosphere and ambience of local restaurants. Due to very late homebound flight, enquired about late check-out and was told it could only be arranged on day of departure. Proved impossible yet I could have booked myself an extra night at this hotel or others close by so rooms were clearly available. Hotel could have been more responsive and negotiated additional cost which would have been acceptable. As it was we spent 7 hours at airport. Recommend rooms at rear overlooking beaches and bay.

Our 2 days stay was great with half board package which had breakfast and dinner included. Ours was junior suite with beautiful Sun deck sit out. Bathroom was clean with all required toiletries. The view from was excellent with mountain on side and sea on the other side. Dinner and breakfast buffet was well spread out with lots of meats, salads,breads,eggs and desserts.Chef Momogua served us nicely cooked turkey, beef,chicken and pasta at the live counter. Sauna and steam experience was good. Overall it was good experience. There was one big disappointment which was spa. The day we checked to next day, we wanted to book for body massage but the spa person was never available and neither bothered to call when requested at the reception. When I finally met her at spa counter,she told that she is busy that day and next day as well although she was simply sitting at the counter. This attitude is totally unprofessional which resort should take note.

Outstanding service for every single request! There was a change in our planning, and we needed a second room in Portinatx. (The resort that we were at could not accommodate us.) My first impression was excellent. I dropped by in person and had an welcoming greeting from Patrisia. Reservations had to made online and I had not access to data. Although she was busy she made time to reserve us a room, asking if we could drop by later to check in. She then made her colleague aware of our request so that all went smoothly when we arrived to stay later in the day. The three men at the snack bar were conscientious about the peanut allergy that one of us had, bringing the severity of the allergy to the attention of the kitchen and emphasizing how severe it is. At breakfast, the cook took time to show the food that was safe from cross contamination. They allowed us to stay on resort for a few extra hours, storing our luggage for us. They were friendly every time we passed by. Our waitress in the dining room (wire glasses, big smile) was friendly and helpful. Papis seemed to be almost everywhere all at once, available to answer questions, making sure that guests were happy. Special thanks to Patricia, Michelle, Belen, Vanessa and Cristina for being so helpful and cheerful. The beds are really comfortable. Wifi is reliable for everyday work/socials and easy to access. Pools have lifeguards who watch water (not their phones). You can pay cash or sign to your room at the snack bar. The dining room has an indoor and outdoor area, for your preference. The bathroom is well supplied with towels and toiletries. Also, there are kettle, coffee, fridge. Modest gym. Real yoga most mornings and night. Easy walk to their own beach, and less than 10 minutes along wood/rock pathway to centre of Portinatx. This seems like resort to relax and take in the scenery, close to hikes and beaches, and formal expeditions out of the town of Portinatx - not a party vibe. Perfect for us. (I will note that this review is based on our experience here at Grupotel Ibiza Beach Resort and is influenced by the direct comparison to the other resort where some of us stayed that same week at Portinatx that had poor service.)