In the heart of old Nassau, next door to Government House and only a few minutes from the white sand beaches, Graycliff offers an enticing world tucked away from the casinos and glitter of Nassau. This historic, colonial mansion set in lush tropical gardens is home to Graycliff Hotel and Restaurant, a welcoming oasis of casually elegant tranquillity featuring 20 beautifully appointed guest rooms, two inviting swimming pools, Graycliff Restaurant – the Caribbean’s first 5-star restaurant and much more.
West Hill Street Nassau 10246 Bahamas
Price / Night
Nothing to show.
Average service. Gym not available and even no renovation. No drop off and pick up Area. Pool water was not up to the standards and no lifeguard and pool services. Hotel needs proper maintenance. Hotel Manager doesn't care about customers.
Wow, this hotel somehow claims it is 5 stars? Services & facilities are more like 3 star. Service was poor. They tried to mischarge us for things we never ordered, we compared notes and it wasn't just us. It was ironic as we rarely got served in the bar or patio and would have had a lot more drinks. Lots of tourists wander in and right back out while you are sitting there and it's just bizarre. The room was tired and under-serviced. Very odd establishment, we thought it would be nice to stay somewhere old fashioned rather than a new resort, but nope.
A RAT literally ran past me on approach to the door of our room. I frequent and love the Bahamas and was super excited to stay here as a wine lover after I read about the cellars and wine list. Unfortunately it was a huge disappointment. The room assigned was down a one way street with no sidewalk, above a tourist shop that blared music from 10-5, half block from the main building. There was a weird back way to the shop/ room too, past disused reception and spooky, abandoned communal areas. I booked room with a “garden or pool view” so I thought I would have no problem getting them to change our room. We schlepped everything back to the office asking to change rooms, and got a hard no without apology. All they could offer (eventually) was a room change the following day, but we were headed to a wedding that day and it was logistically impossible. Friends who booked the same place on my recommendation had the most expensive suite in the hotel and were treated obseuquiously when they had a problem. Which felt weird and icky for all of us. On a happy note, the wine cellar was cool to tour and the restaurant makes a big effort. In short, this place is run down, trading on old reputation, and has a bait-and-switch approach to advertising rooms. Staying there was uncomfortable, unsafe and unsatisfactory. But if you are curious about the place like I was, a wine pairing lunch or dinner is a great alternative to a stay!