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Hotel Overview
Hugging the coast where the Caribbean Sea meets the Yucatán jungle, Grand Velas Riviera Maya takes you beyond All-Inclusive. Savor gourmet cuisine from renowned chefs, bring balance to body and mind with treatments in our holistic Spa and unwind in suites with private terraces, plunge pools and uninhibited water views. Find refuge on the white sand beach or lounge by the infinity pool, paired with attentive service from our Concierge. Schedule a massage in the comfort of your suite. Join an exciting excursion to explore lush jungles, underwater caves or Mayan ruins, or grab a drink at one of our vibrant lounges. This is luxury re-defined.
Check-In
15:00
Check-Out
12:00
Address
Km 62 Carretera Cancun Tulum Playa Del Carmen 77710 Mexico
Hotel Rooms & Suites
Sleeps
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Hotel Reviews
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Sleep Quality
Location
Rooms
Service
Value
Cleanliness
March 2023
Spectacular as always
Everything about this place is Great. But specially the people that work there are absolutely the Best. Thank you Mr. Luis and his team form the Ambassador Pool. Thank you Francisco, Fernando, Edgar and the rest of the team( sorry for not remembering your names) from Bistro you guys Rock. God Bless you.!! I hope to see you again next year
March 2023
Above and beyond
We had an amazing stay at Grand Velas and could not recommend the property more. We traveled with our 5 and 2 year old and stayed in a ground floor suite in the Ambassador section, which was perfect for having easy access to the pool and the beach. The food was amazing and definitely lived up to the hype. We loved the buffets at Azul, and we had excellent dinners at the restaurants, especially at Frida, Cocina de Autor, and Chaka. While all of the staff we encountered were friendly and helpful, we wanted to share a special shout out to our incredible concierge Ariana, who went above and beyond to make our stay special. She helped us change dinner plans and find a sitter on short notice (the wonderful Nora, who the kids loved), found beach toys for the kids to play with, and made sure our suite was stocked with the kids' favorite drinks. But most remarkable was her assistance in returning our two year old's loveys after we discovered that we had left them in the resort. Ariana not only found them and arranged to send them back, but she even took the time to take pictures of them around the resort and included the pictures and a note from them sharing all of their adventures. The kids were so excited to receive the package, and it provided yet another fun memory from our visit.
March 2023
Luxurious!
Beautiful! Great pools, restaurants, and amazing spa that included some great Mayan traditions. Very spacious. We had a suite with a plunge pool that was beautiful! All the amenities you could ask for. Room service was superb!
Map
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Sleeps