Grand Palladium White Island Resort and Spa

Great location, pools, access to the sea and nature. Great food and drinks. Poor room soundproofing.

Fantastic hotel - I really can’t recommend it enough! There are two hotels connected by a bridge and you can use all the facilities at both sides whichever you stay in (White Island and Palace). We had a pool side room which had everything we needed including robes, slippers, tea/coffee, mini bar, tv etc. We have 18 month old twins and there was plenty of room for two cots (provided on request by the hotel). They also brought plenty of extra towels for us which was really useful. The food was great in all the restaurants. The service in the a la cartes was great - nothing was too much trouble. They made a real fuss over the babies, which they loved! The buffet restaurants were also good - they had theme nights so the food was always varied, but there were also some regular options, eg always various pastas, pizza, always some nice meat/potato/veg options, always plenty of fresh fruits for pudding. Drinks were also good. The entertainment was great. The babies loved running around the mini disco. We didn’t catch much of the evening entertainment as we needed to take the babies to bed, but the bits we saw in the main theatre were very good. Our room was very close to the evening singer stage and they also sounded very good from our terrace. Daytime activities looked fun - lots to do without being dragged from the sun loungers. Pool areas were all lovely - we were right next to the White Island main pool so we tended to use that, but we also used the quiet pool at the Palace which was lovely. The kids’ pool was fun for older kids, but a bit vigorous for ours!! We used the crèche a few times which was excellent. They only had three babies at a time (there were sometimes older children there too) and always plenty of staff. I felt that they were well looked after and safe, and they seemed to have a fab time. The staff here were particularly excellent, especially Laura and Andrea. Unfortunately, while we were there my daughter was taken unwell and we had to phone an ambulance. I yelled for help and various staff came running. They did everything they could to help us - I didn’t catch names in all the stress, but hopefully they know who they are! THANK YOU!! Various staff and management checked in with us several times throughout the rest of the holiday to see how she was and if there was anything we needed (she is fine now, thankfully!). They even brought a gift for both babies on our penultimate day. We felt very well supported and well looked after throughout - thank you!! For the sake of balance, here are a couple of points that are good to know/points for improvement: - the hotel is very close to the airport. On one had it’s a super short transfer which was great with young kids. On the other, there was some plane noise. It didn’t bother us particularly, but I can see that it might be an issue for some. - sometimes the labels on the food in the buffet restaurant were clearly wrong. Again, it didn’t bother us especially, but this might be an issue for those with allergies or fussy eaters. - the music from the singer on an evening was quite loud. Depending on where your room is, it would probably stop you sleeping. It was always done by around half 10 but it did keep one of the kids up late one night. Not a disaster, but good to know. - we were always served drinks quickly in the buffet restaurant when we first went in, but we weren’t always offered refills. This is literally the worst thing I can say about a fabulous hotel!!

Hi Currently enjoying our second visit and it's been lovely again. I wanted to give a special mention to Juan Carlos who works in La Prunera, the main restaurant. JC is a shining example to his peers and the management should give consideration to giving him more responsibility, perhaps in a training / mentoring role as this would benefit the whole customer experience. Hope to see you all again soon. Regards Michael and Angela