Grand Palladium White Island Resort and Spa

Having previously stayed at this hotel in 2017 I was expecting the same standard of quality but I was sadly mistaken. This is not a 5 star hotel and needs to be reviewed as it’s very misleading for customers. We booked this to celebrate our special birthdays and have been very let down by the poor standard of the hotel. We paid to upgrade our hotel room but the standard of the room was terrible. The sofa was stained and marked, the flooring was chipped in numerous places, the room smelt of damp and was visible on the walls. The wardrobe had sections which were chipped, the skirting boards had huge gaps in them, the whirlpool bath we paid extra for had a missing part and hair still in the plug hole. There was no toilet brush holder and this was left standing on the floor, the soap dispenser was not refilled so no facilities to wash your hands. The decking in the pool area was very dangerous as there were numerous boards missing and broken. We ordered a lasagne from the a la carte Italian restaurant but had to send this back twice because it was cold in the centre. The noise from other guests was atrocious. Shouting and screaming in the corridor in the early hours of the morning. We had very heavy rainfall one evening which resulted in our room being flooded. As were other parts of the hotel, mainly the main dining restaurant. We complained to TUI but this was a waste of time. They simply did not want to know. They already had our money. We won’t be using them for any future holidays. I would not recommend this hotel to people looking for a luxury 5 star hotel.

I visited Ibiza and this hotel for what must be my 23rd/24th time with my mum for a 3 night 4 day stay in August. I emailed the hotel before we arrived to let them we was arriving for a belated 60th birthday visit for my mum. The hotel, had decorated the room and also arranged for a bottle of cava to be delivered to the room, which was really lovely. The hotel has been renovated for some time now, but is still as familiar as it was when I was visiting when I was 14 (I am now 35). Some of the staff are even the same. We had absolutely no issues in booking in any of the restaurants and these where of a good standard. With attentive staff and excellent service. The buffet in my opinion was excellent with a very good selection. I think it’s important to remember this is Spain and the level of service/food is never going to be the standard of that in the Caribbean. But that being said we had some excellent meals. Our room was spotless and cleaned to a high standard. Only thing I would say is there was no where to sit and do hair and makeup in the room. I had to do this in the bathroom which was quite frankly hotter the sun. The rooms would really benefit from a mirror being installed above the desk. The wine served in the restaurants was to be honest some of the best wine I have had in an all inclusive resort anywhere in the world. They do have an extensive wine list as well which includes Whispering Angel very reasonable priced. All in all I quite honestly love this hotel and will continue to visit, needles to say myself, my mum and my sister will be back again this August for our annual mini break in our favourite place ❤️

You won't find a better All-In Hotel in Playa d'en bossa. I've been to this hotel 3 times and I love it. The rooms are clean and maintenance is very friendly. We went in summer last year (During Covid) with our family and back this year in September with a group of friends. Never had to wait abnormally long for a drink and for me the quality of the food and drinks is very good. My husband is sensitive with his stomach when it comes to food and did not have any trouble with anything in this hotel. Flight of 2 of our friends got cancelled and this was also handled very friendly by the reception and they weren't charged (Which is in their policy). For us the location is also perfect, only 5 minutes from the airport and close by Hi Club and Ushuaia if you like the party scene or rooftop bar but far enough to still be nice and quiet if your children sleep early! It is also right next to the beach. We will definitely be back!