Grand Hotel Plaza

Rooms do not rate the exorbitant price. Multiple people complaining to front desk about non-working AC. Ours worked the first night and then stopped for a couple of days, started again and then failed. The listing says the rooms have 17 th century antiques. The only antique was the hard, lumpy uncomfortable bed. Only book if you somehow get a bargain rate because the location is good. The staff were not to blame; they seemed genuinely dedicated.

We had a dinner in the bar, the guy was supernice, we got a small trip. The hotel was very nice and the beef tartare was the best. We like the movie Mr. Wick so it was nice experience. More 50 characters ………………………………………………………////./.://////….:)

We've stayed at this hotel many times in the past when it was considered a 5 star property but it certainly isn't that now. We booked the suite for 3 nights and arrived late Friday night from London. The room keys didn't work when we attempted to enter the room so we had to go back down to reception to try and get the keys replaced. Unfortunately, the problem didn't get solved quickly nor did the person at reception offer any assistance and said we will have to sort it out tomorrow. They eventually let us into our room where we discovered a very noisy air conditioner that required someone else to fix it. The bedside lamp didn't work but we left it for the next day when we realised we couldn't boil the kettle because the power point didn't work either. Again, staff were in the room fixing the power point, lamp and air conditioner the next day - things that should have been tested and fixed before we (or anyone else) checked in to the room. Breakfast was extremely slow and inedible: overdone poached eggs that were soaking in water, half-cooked dry toast, a burnt omelette, and tasteless mushrooms that were probably from a tin. The bacon showed up 15 minutes after the eggs and when I ordered it (again) the next day it was cold so I mentioned it to the staff who suggested I don't send it back because "you know how long it took yesterday." I asked for freshly squeezed orange juice but was served juice that came from a can or box which was confirmed the next day by another waiter. Poor quality fruit too. Breakfast was so bad my partner couldn't stomach the idea of it on the day we were checking out. Other guests in the breakfast room were clearly agitated with how long their breakfasts were taking to arrive. Room service was extremely slow too and after phoning twice I went downstairs to get some milk as it wasn't provided in our room when we arrived, nor was there any bottled water. We met with the Sales Manager who didn't want to listen to the issues we were raising and just argued with us when we tried to provide feedback regarding our experience. She said, "New guests love the place and it's only returning guests who complain and perhaps we shouldn't accept returning guests." Upon departure, we requested a copy of the account as we had been staying at the property for 3 nights and wanted to check the items that we were paying for but were advised they couldn't print it. Nor did they offer to email it.