Four Seasons Hotel Singapore

Once, I encountered someone coughing as he came out of the lift, and i could hear him coughing along the corridor as the lift doors closed. On another occasion, someone entered the lift, coughing heavily inside that enclosed space. In both cases, the guests didn't even bother to cover their mouths. Thirdly, when I was checking-in, someone simply stretched out her hand to put her card on the counter, stood there for a while, before muttering "check-out", and left. Perhaps i was transparent and she could not see that the receptionist was serving me. Such entitled behavior. I was somehow reminded of how a prankster handed Theresa May a P45 during her party conference in 2017. Negative guest experience largely due to the encounters at Jiang Nan Chun and one-ninety I ordered takeaway lunch at Jiang Nan Chun, and the server told me that I was using an older menu when it clearly wasn't. It just happened to be a discrepancy between the physical and online menu, and told me to use the physical one instead (which I wasn't shown beforehand). I'm also perplexed/baffled about how the restaurant staff at Jiang Nan Chun had assumed that I was only ordering food for 1 person, especially when there were 6 dishes involved. Thirdly, I ordered takeaway from one-ninety, and the server asked if I wanted it sent to the room. I was told that the price would be the same regardless of whether I brought the food up myself or whether it was delivered to my room, so I opted for the latter. Therefore, it came as a shock when I saw that I needed to pay service charge for the takeaway. When I enquired at the restaurant, they said that it was because I had asked for the food to be delivered to the room (when I was told by someone else that there would be no difference in price if i had collected it myself). The hotel eventually refunded me the service charge, but this misunderstanding could, and should have been averted with clearer communication. The rooms are a bit old, with cracks on the window/tables, but otherwise quite nice and spacious, but It wasn't exactly clean called the operator to ask for a certain item, she said she would return the call after checking, but didn't return the call. Having said all that, I was pleasantly and positively surprised during turndown service. I put my computer mouse on one of their magazines, as the table was quite slippery. When I came back from dinner, this was replaced with a mousepad. The first time I've experience this in a hotel.

We had a good time, when we were staying in this hotel. Staff was very polite and friendly. In general our impression was nice, as usual in this chain of hotel. Variety dish of breakfast could be better.

All staff members are friendly, and I experienced outstanding services. Cara Thor. Director of Quality Assurance, was superb. I asked the front desk to check the shower drainage in my room because I felt water went down slowly. That afternoon, I noticed water went down fast. That evening Ms Thor personally visited my room and thanked me for reporting the problem. I felt that she truly wanted all her guests to be comfortable while they were staying in this hotel. Indeed, I was totally comfortable with Four Seasons Hotel in Singapore.