This new family vacation paradise in Spain will thrill children and adults alike. You will live in the Hesperides Garden and take a stroll around the famous “thousand-year-old Drago” – there are many surprises just waiting to be discovered. Multimedia entertainment, enchanting spaces, unforgettable activities and dozens of special services for the perfect family holidays.
Avenida Jm Galvan Bello San Miguel De Abona 38639 Spain
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2nd time at this modern clean hotel, what a great place it is! The staff are so friendly especially mi amigo Jose Francisco in the sports bar, the guy never stops! The food selection is fantastic always hot and freshly prepared. All the al a carte restaurants were amazing with tasty food and quick service. Everywhere is clean although the tiles around the pools are extremely slippy, be careful. So glad you got rid of the aggressive lifeguard that was there in 2021! Will definitely be back next year.
Let's start with people saying 'it's not 5 star'. They obviously have no idea that the stars are awarded on facilities and nothing more. This is things like pools, gym, bars, restaurants, shows etc etc and not on the standard of food. Then let's talk about people getting sick with food poisoning. This may have happened but out of the ones saying they were sick when we were there they were also the same people drinking from noon until midnight the previous day so was it really food poisoning, it may well have been. Finally ' the food in the buffet is repetitive' well it would be if you just piled your plates high with everything and mixed and matched all the different meals available instead of maybe doing like you would at home and have one type of meal. Rant over, now for our review. From the moment we arrived at the hotel to the second we left we loved every minute and have no complaints whatsoever. The room was massive, clean, comfortable and it was kept that way throughout by the cleaner who also kept the mini bar stocked. The food in my opinion was amazing. I personally couldn't fault it especially the seafood dishes in the Italian and the steak in the steak restaurant was cooked to perfection. The staff wherever we went were friendly and welcoming. We had a massage at the spa and this was excellent and well priced compared to spas in other countries we have been to. There was a pool area for everyone. The choice of bars were also excellent and the staff always smiling and joking. For an all inclusive holiday I can honestly say it's the best we've been on for value and up there with the expensive ones we've had for overall experience. We will be returning for winter sun next winter ( though we may choose the sister hotel in Costa Adeje just to compare them). A thoroughly enjoyable experience all round.
So reading the initial reviews on here, I rang Jet2 to cancel the hotel and change a day before but the charge was not worth it. I travelled with my husband and toddler (22months). Upon arrival we had a very quick check in. We upgraded our room to a master suite and it was excellent. Rooms were clean, the maid came every morning and the rooms were spotless with the mini fridge topped up. I understand people had things stolen but try and get a room facing the pool areas and not the street. The hotel is so child friendly the staff were so good. The entertainment is amazing, the shows were so good and wow to the performers. The pools were kept in immaculate condition and so was the hotel with cleaners constantly cleaning around the grounds and inside. At the bar you could ask for warm milk so I didn’t have to keep going back to my room to give my toddler milk feeds. I think the only thing I would say is the food was not up to 5 star standard. The food was ok but maybe having themed nights. We attended the Japanese and Italian restaurant and they were ok. In the morning for breakfast it was very busy, most mornings I had to get my own high chair and sometimes I returned to find my table had been packed away as staff thought we had left. However, I don’t want to sound like I’m moaning because breakfast was probably the best meal out of lunch and dinner. The selection for kids was excellent. Around the kids pool the dreams factory was very good! The drinks around the pool are self service. The hotel had a number baby stations and microwaves around the hotel. I went to the local supermarket and also got my own fresh milk so sometimes warmed the milk up for my toddler. Just to warn parents around the kids pool, yes it is slippy and I read the hotel should change the tiles but the tiles are all around so this is not something the hotel can do overnight! Just bring non-slip swim shoes for your kids. When my toddler got out the pool she was freezing! The weather was excellent when there was no wind but the wind made it a lot more chilly. Bring cardigans/long sleeved items. Overall this was our first family holiday and it was excellent!! The hotel and staff were brilliant! Also make sure you enjoy your evenings in the lobby bar, it’s so chilled in there. I loved how family orientated this hotel was! Thank you!