Fairmont Miramar Hotel

We had a relaxing stay here. The bungalows are especially quiet and nicely appointed. We had reservations in the tower but the staff told it could be noisy on the weekends so we moved. Very glad we did. The staff is impeccable. They have a car available for short trips. Special shout out to Herb C. for his service and friendly demeanor. Also the service, coffee and drinks at Dogtown Coffee are great. All-in-all highly recommended.

Pool was dirty and small. No attendant to help with towels or to order drinks. No staff in site. Hot tub full of foam and packed with people. Just dirty. Wish I could have ordered a drink at the pool. Bar without staff. Price gouging! Not luxury. Breakfast restaurant overpriced, 30$ for an omelet. Food was mediocre. Dirty Bloody Mary very small and overpriced.

Doesn't live up to the Fairmont brand. Called 2x pre-arrival about our flight landing at LAX at 11pm and our hotel arrival being around midnight PST. When arriving, not offered water by the front desk or any question about how our trip to the hotel was. There was also no note on our account and thus, our room was sold. Told the front desk manager we would take any room for the evening and change to our original room the following morning. This manager only wanted us to pay for an upgraded room. The conversation about re-allocation to another hotel began after I called the Amex Platinum Travel # (they stayed on speaker for +10 minutes negotiating on my behalf as they were befuddled by the handling of the situation by the front desk/manager). Only after learning my wife was 7 months pregnant did the front desk manager offer a room that evening at no additional cost. The room we were put into had poor working A/C - room didn't get below 75 degrees (see previous comment about 10th floor ocean view room - likely the same room). We went to order room service the following day and learned our room was missing the iPad every room is supposed to have; however, it 'magically' was delivered earlier that day and thus could be installed (why wouldn't you have extras on hand in case one breaks?). There are millions of dollars in deferred maintenance in the building and the staff knows it. Multiple employees told us about the A/C needing an entire overhaul and 1 of 2 Ocean Tower elevators not working for +1 year (they conveniently don't even have a sign up anymore - you just realize it when you are only picked up by 1 elevator your entire stay). There are a few gems in the hotel - front desk manager (John/Destiny) did their best to rectify the situation midway through our stay. Also, the restaurants we ate at (Fig & Soko) had great food with amazing staff.