Excellence Playa Mujeres

Came here for a wedding at the beginning of March and it was such a wonderful experience. We upgraded to the Excellence Club for a chunk of our trip and we do not regret it. The added perks, especially the beach cabanas and concierge, elevated the experience to be perfectly relaxing. Rubisel and Moises took amazing care of us and really made the experience for our whole party lovely from start to finish. We will definitely be back and hope to see them again. We also spent a lot of time getting breakfast and lunch at The Lobster House and their service was phenomenal. Definitely visit!

We have been coming to the Excellence Playa Mujeres for ten years. There are many reasons it is our favourite resort: great food, excellent drinks, wonderful grounds, but most importantly the fantastic staff! It’s pretty obvious their job is to make sure you have the best vacation ever. So many familiar faces, and a number of new ones – management and experienced staff are doing a great job ensuring new staff members are properly trained. My spouse has a number of dietary restrictions, and every restaurant was very accommodating. The hostess would indicate dietary constraints on the waiter’s order slip; these would be confirmed by the waiter, and if he had any questions, would ask a co-worker or the chef to help with selecting options (which can be adjusted accordingly). We never hesitated when making special requests. The lunch buffet at The Kitchen Table had just started again….a welcome return. A few issues management should address: 1. Basmati restaurant has fewer vegan options this year—in the past it had been one of our favourite restaurants; 2. Oregano and Lobster restaurants both suffered from very slow service in the evenings (other tables coming in after us getting their appetizers and entrees, then leaving before we got any food)…the lunch service was excellent; 3. The volume level of evening entertainment was way too loud (in particular the violinist and Red Shoes)….made it impossible to converse with others. Something others have pointed out, and we too noticed this year (post-pandemic) was the change in clientele. Prior to 2021 this resort primarily catered to a more mature guest, who returned year after year, and were there to relax, enjoy the weather and food and drinks without getting smashed. This year we experienced several incidents of younger groups who were there for 3-4 nights to party - this led to noisy behaviour around the lazy river pool in the afternoon and some boisterous groups in restaurants. Perhaps increasing the per diem rate for short-term stays and discounting 1-2 week stays would help address this issue. We do plan to return next year, however it may be our last stay if nothing is done to address behaviour. As mentioned, it’s the staff that make the difference. Everyone is so friendly and welcoming. Special mention to the following who went above and beyond to make our experience the best…Kitchen Table: Ciau, hostesses who always greeted us with a smile; beach waiters: Frankie boy and Gustavo; Martini Bar waitress Heydie; Prelude Bar: Manuela (fantastic!); Spice: Hugo; Noem – restaurant supervisor; Gonzalo – Guest Services manager.

In a word: idyllic Excellent grounds, great food, amazing drinks. The beach was the star for me, Moises and Rubisel made the beach my favorite place to hang out, relax, and have fun with my friends and loved ones. Truly special, I hope when I come back next year that I see some familiar faces. Huge thanks to you, Moises and Rubisel— for everything that made our visit special.