Excellence Playa Mujeres

We just returned from a glorious week in paradise. Everything was awesome. We have no complaints. Our room was clean and well kept. It seems that the housekeeping staff came twice every day! The grounds are beautiful and the reason is apparent- the grounds staff works so hard. Aroma, the coffee and dessert bar, was perfect for a morning coffee and then an afternoon ice cream cone! The restaurants were all great- we didn’t have anything we didn’t like and we definitely never went hungry. The Lobster House breakfast was awesome and the service was amazing. We had lunch at various places- Oregano, Las Olas and pizza from Sol Bar. We also did The Kitchen Table once but it was a little slower and we got antsy wanting to get back into the sun! Possibly my favorite part of the trip was the entertainment- I love all of the activities during the day- Aqua Zumba (who doesn’t love Zumba with Marco?! And Mario is a close second…), crafts- we made bracelets and painted hats, water volleyball (Alejandro and team even got the net up for us on a day it wasn’t scheduled- THE BEST!), sand volleyball, aloe and drink workshops, all of it! We spent some time on the beach and the waiters there were awesome- very attentive despite covering a huge area. Nacho not only kept the drinks coming but he was instrumental in returning stray balls from our water volleyball games! We spent more time in the main pool- Sergio and Eduardo were awesome- SO MUCH FUN!- and took great care of everyone in the pool and Angel kept the drinks coming when we were sitting poolside. It was great to have some entertainment on the Plaza in the afternoons/evenings, too, for a little something to do while waiting for the main evening entertainment. Cesar was at the lobby bar and is essentially another show! The entertainment in the evenings was great. We stayed in building seven and although we could hear the entertainment, it never kept us awake and never seemed to go much past 11pm. All in all, it was a great trip! We typically enjoy trying different locations and resorts but I wouldn’t be opposed to a return visit here. ❤️

My husband and I just spent two fantastic weeks in an Excellence Club Ocean View Junior Suite. As a gay couple, our first hope when travelling to a new destination is that we will feel comfortable and welcomed and we absolutely did! The private, complimentary car service (Chevy Suburban) the hotel provides to and from the airport was fantastic. Every staff member from the amazing Housekeeping team (rooms were beautifully cleaned daily with nighttime turndown service too) and Restaurant Hostesses and Servers, to the Bar Staff and Gym Trainers were professional, friendly, hospitality focused and genuinely smiled to us with a personal greeting. The resort is beautifully designed and immaculately maintained. Every garden bed is raked, every walkway is spotless and the beach seaweed if visible, is removed daily. The restaurants were all very good and our particular favorite for both atmosphere (dimmer lighting) and quality of food was the French restaurant, Chez Isabelle. As we went to this restaurant a few times, we have just two recommendations; add votive candles (battery would be great) on each dining table which would make the space really special, and pre-warm the dinner rolls as they always arrived to the table refrigerated. We want to especially recognize a few staff members that made our time at the resort particularly special; Gonzalo the Guest Service Manager, Erik and Kriz at the Fitness Center, Omar and Frank at the Kitchen Table and Los Olas, each of the Hostesses at the Kitchen Table and Los Olas who were awesome, Nacho the bar server at Building 9 Excellence Club pool, Roger at Sol Bar, Cesar and his team at the Martini Bar, and the young woman and man who worked so hard scrubbing the swimming pool wall tiles and grout throughout the days in wet uniforms. Thank you for all you did to welcome us each and every day. So, I guess you could say that we highly recommend this resort to everyone who appreciates “excellence” while travelling.

Had a wonderful stay! Nacho was one of the best waiters we had!! Always made sure we had snacks & drinks while we hung out in and around the pool! If we needed anything he was always on top of it. We always looked forward to seeing him when we hung out by the pool.