At Excellence El Carmen you are secluded but not isolated. Our all-adult, all-suite world is situated on a beautiful Caribbean beach in a palm grove on the east coast of the Dominican Republic. Its architecture is in the Contemporary Caribbean style, and twenty three pools wind through our grounds. There are 12 restaurants to entice you with a range of global cuisine, plus 16 bars, each with its own personality. Excellence El Carmen is also home to a world-class spa, state-of-the-art fitness center and an exceptional range of activities and services.
Carr Uvero Alto Punta Cana 23000 Dominican Republic
Price / Night
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We were slightly concerned before before our trip as there have been a few negative Trip Advisor reviews recently, but we really shouldn’t have worried at all. Sure, bad experiences happen and things do go wrong, but from the minute we arrived on property, everything was amazing. The grounds are immaculate throughout - there is so much care and attention in every aspect of the hotel, it is really impressive. All the staff members we encountered were fantastic. There were maybe one or two times where the language barrier was noticeable (by which I mean our inability to speak Spanish, because the general standard of English was very good), but it really was only a couple of times and never anything important. Crucially, the staff were so friendly and accommodating throughout the hotel. Nobody ever said “no” and they would go out of their way to offer to help with even the most minor of things. The quality of food and drink available is really impressive for an All Inclusive. We have visited several AI hotels throughout the Caribbean over the past few years and the Excellence was definitely the best. We ate at nearly all the restaurants during our 9 day stay and they seemed to be consistently great. Others will disagree, but the portion sizes for us were perfect, but if you wanted more food, simply order more! Each restaurant would gladly bring multiple courses if you ordered so there is no reason to go hungry. The other noticeable thing was that some of the outside bars stayed open until later in the evening - this is unusual in our experience, but meant that there was almost never a wait for a drink wherever you were. We visited the spa for a couples massage and to use the Hydro circuit. The massage was great - really relaxing and set against a romantic ambiance. The masseuses were friendly and very good. The Hydro circuit was far better than we expected. Having done these in other hotels, I was tempted to skip it, but so glad we didn’t. The circuit is set in an amazing location but it was our ‘guide’ Eimer who really made it so much fun as he guided us through the various hot & cold experiences. Our room was perfect - we opted for a Junior Suite with Private Pool (EC) which was located in Block 3. We were slightly worried about noise from the next door Finest Hotel, but heard nothing the whole time we were there. We chose the room to be away from any noise from the larger pool areas and it was exactly what we wanted. There were only a couple of days where anybody else was using their private pools, so it almost felt like we had the whole Block to ourselves. In fairness, there are a couple of signs of “tiredness” in the rooms / pool. But these were not dangerous or significant - I am talking about a couple of small tiles missing in the pool, or a bit of a refresh needed in the shower. These types of things don’t bother us, and it should be noted that the hotel is clearly starting to renovate some rooms, so I am sure it is only a matter of time before our room type will get the same treatment. One final comment for Alvin, Joan and the team in the Sports Bar. We quickly found ourselves heading here daily at around 4pm for drinks, snacks and games once the sun disappeared from our pool deck. The service here is amazing - they will remember you and your drink preferences after no time at all and constantly laughing and smiling as they interact with you and offer you more drinks. Alvin even somehow managed to serve us drinks on our last night within about 10 seconds of entering the bar without us ordering or even looking in his direction…. Best barman ever! Thanks to the whole Excellence El Carmen team for a memorable trip - can’t wait to return!
Our Jr. Swim up suite was immaculate and spacious. The service was fantastic and there was always someone within arm's reach of helping. The food (while there are many restaurants to choose from) was average at best. Some offerings were inedible, and this is written by someone who is not a picky eater. It was very surprising because nearly every other aspect of the resort operated at a very high level.
My husband and I loved everything about his resort. Staffs are helpful and friendly. Food was 10/10. Especially the lobster house. If you are not looking for parties and just a relaxing vacation this is the resort for you.