Encore Resort at Reunion

Took 4 grandkids (we all live in South Florida) for a 2 day trip to Disney World. We rented a 4 bedroom house in Encore (could have gone smaller but not available when we booked). It was a great value! Clean and well appointed. Plenty of room, full kitchen, private pool (we didn’t have time to swim) and less than a 20 minute drive to the Parks. We take the kids every year and have chosen different lodging every year. Miss the convenience and early entry of staying on property at WDW, but I think the pros outweigh the cons and we’ll do this again.

I have frequently stayed at Encore Reunion and this time I was highly disappointed with my stay. We stayed at 741 Lasso Dr. Feb 3rd - 7th and booked what was supposed to be an "elite" 6-bedroom home and what we received was a dated property with a broken pool heater, broken doorbell, dirty carpets, and ripped/broken theater and living room furniture, inconsistent internet due to what I was told property upgrades. 1) the pool; I contacted property management about the issues and was told the pool heater was broken with a hammer or something and not heating property and would have to be repaired. The tech was able to get the pool to heat for a day as long as we didn't use the hot tub. We returned from a trip to the park and saw the pool had stopped heating again and we had to contact them again only to get a response that the maintenance crew was working on emergency items and would be there the next day. On the last day of our stay, they were able to fix the pool but offered no refund for any missed days?! 2) The theater room is a joke. I attempted to turn on the TV, it did not come on and when I sat in the middle theater chair, I could feel the metal rod in my back from usage. I had to open a 2nd work order to have someone look at the TV and I missed them because when they came, they rang and doorbell that was broken and did not know they were even there?! I called back the next day and advised no one came they sent someone back a luckily, I was outside we both realized the doorbell no longer worked and they had to fix both issues. Overall, the property has potential to be nice. But if they attempt to stick you in this property beware. It run down from usage, smells like pets, and it is not as advertised. Not sure if I will stay at the resort again?

We have 4 kids and upgraded to the 6 bedroom elite house. It had a ninja turtles arcade game, a PS4, BBall shooting game, fooseball table and even a karaoke set. Kids loved it. Very spacious and clean. 8 TV’s! One in each bedroom so our 12 and 10 yr olds each were able to wake up and watch their Star Wars shows on Disney plus 😀. The theatre room was more like a loft room, was expecting more of a separate room with a couple of couches and or recliners but we still enjoyed a movie nite with the 4 lounge chairs. Each bedroom had an attached bathroom The best part was the pool and hot tub. Didn’t like how we had to pay the extra $60 to heat them both but well worth it. I understand they give this option likely b/c people are often gone the whole day to Disney and aren’t as interested in pool time. Our particular pool had a small water slide Was told only 2 of the 800 or so houses had this so props to Jamie (phone rep) who upgraded us :-). Also had mini put out in the back as well :-) The water park was sweet! Cool slides and a fun section for my 5 yr old. Cons: alarm goes off when you step out the sliding glass door and u need to press a button. I know they do this for protection with little kids and drowning risk but I wish the button was closer to the door opening instead of having to go way over to the side and push curtain over (first world problems lol). Also found one roach when we got there in a bedroom but that was it for insects and we stayed there 4 nites. Service was quick too. They came right away when we had issues (which were minor). We are definitely coming back!