Inspired by palaces of Continental Europe, Emerald Palace Kempinski Dubai is a five-star luxury beach resort in Palm Jumeirah. Guests are welcome to immerse in an elegantly curated stay, dining, and leisure experiences and discover Dubai’s iconic palace by the sea.
Crescent West Dubai United Arab Emirates
Price / Night
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Landed at Dubai @ 8.15 am on a Sunday morning- we had organised for a car from Raffles to pick us at the airport- driver was waiting and we enjoyed a smooth 10 minute transfer in BMW 7 series- cold water already waiting in the back of the car. At check in we were greeted by Hazel who is a real asset to the Hotel. She advised that she would arrange to have our room ready asap. She suggested that we might like to have breakfast in Azure which we did. Before finishing breakfast Hazel had rung to say our room was ready and that she would bring the key to the restaurant. Azur Restaurant staff were excellent throughout with special mention to Rose and Gia. We had chosen to upgrade to a Club Skyline room which was huge with a lovely balcony overlooking the Dubai skyline including the Burj Khalifa. Our room also overlooked the pool. Room servicing throughout our stay was both discreet and comprehensive. Club rooms have access to the Club Lounge on the 10th floor where you can avail of daily afternoon tea and a 2 hour evening reception including drinks. Again all staff we’re amazing with special mention to Velia Betty and Anan - they were all genuinely interested in making sure you enjoyed your stay. We also enjoyed the pool area daily with all staff again offering fantastic service. The only slight negative of the whole stay was that the pool area is starting to look tired and would benefit from refurbishing. Also enjoyed a floral and an Arabian afternoon tea in Raffles Salon which again was great. Overall an absolutely amazing stay with the best staff we have experienced anywhere. Keep up the great work we can’t wait to return.
We had a very nice stay. Our room was lovely and large and above all else all the staff were excellent, friendly, warm and helpful. We felt extremely welcome for our first hour off the plane in Dubai, thank you. Breakfast was great.
What else to say, this place made me feel like how come I have been coming to Dubai for so long but never discovered it before? I feel like I missed alot trying other hotels around the city while I should have had one address that gives me the best service, best food, super spacious and very well furnished rooms. Kudos to the reception guys. You should be teaching others how first class service must be.