Dreams Sands Cancun Resort and Spa

Arrival: Fast check-in. Room: The bed was really big and awesome. View directly to the sea. Toilet was okay I could tell the bathtub wasn't cleaned that well at my arrival. I informed the reception for the future and it looked like they took my information seriously. Beach: The best part about the hotel! The water was crystal clear and there is a air filled trampoline in the water. Also a volleyball net in the water. Entertainment: I didn't participate but I could see that they really tried to make people happy with some activities and it looked like the people had fun. Plus point: They had to close a part of the beach once for 2 hours because of a photo shooting but compensated this with a live music, food and a win game where you could win very good prices. Other people: Consider that in Cancun there are a lot of Americans, just like in this hotel. As an European person sometimes they can be overwhelming but this isn't an issue because the hotel offers a big beach where you can distant yourself if you prefer to have some peace. Service personal: Friendly, helpful, chatty in a good way, attentive! Restaurants: Clean, good service personal, a good choice of food, the dishes I had there were like a 6 out of 10. There could be some improvement.

Traveling with a large group for of 50+ people for a life event celebration at this resort. A lot of people had stuff missing from their rooms this trip. Me and a dude had our sunglasses vanish from the beach on day one of the trip. A woman next door to us was missing her black Nike shoes. My merino neck warmer is gone. My partner had her deodorant of all things disappear from the room on the final day after maid came along at 4:30pm. Worst one was a guy had his Nintendo switch + case evaporate into thin air with all games. When he complained, security came and turned his whole room upside down. Nobody wants to fight the resort staff and potentially spoil their vacation. Everyone is superficially pleasant but over a week of hearing about these issues, it psychologically affected members of this party. 3 stars to this establishment for the above issues alone; the celebration was great and the people I was with made it memorable. Something fishy is happening here for sure.

A girlfriends trip was made amazing by the wonderful staff at dreams sands. We can't thank our favorites from the entertainment group enough, Sophie, Ivan, Jacqueline, Angelo, and Jazmin! Our favorite bartender Lorenzo too! This place is the best of both worlds, as busy or as relaxed as you'd like it. The evening shows offered a variety of things to do and again, as involved or not as you'd like. Our whole group agrees, the staff is simply the best, they mad our first trip to Cancun, Mexico, absolutely amazing. We found the food on this trip to be wonderful, there appears to be something for everyone.. we sure aren't picky, but everyone loved it nonetheless. We will honestly miss hearing from our entertainment groups and learning about who they are. (Some of the friendliest and most welcoming people around). Our group would highly recommend a trip here. And if it's not busy enough for you, travel to the excursions... ☺️