Dreams Sands Cancun Resort and Spa

My husband and I just returned from a week at the resort. We had stayed there one year ago and therefore were able to judge the changes. Let's start with the preferred Club. The new preferred Club pool is absolutely gorgeous wonderful heavy loungers that were very comfortable and set a little higher off the ground. They are around the preferred pool and offer a fabulous View. The bar to Preferred Club pool was wonderful and the servers are extremely attentive serving both drinks and lunch offerings brought right to your lounger. Preferred Club is Not adults only so don't have that expectation. The preferred Club Lounge was not anything that we took advantage of. Very minimal offerings as far as snacks and hors d'oeuvres and they do have a bar with top shelf drinks however we stepped in several times to the preferred Lounge for various reasons and it is not a Gathering Place. The El Patio Restaurant is the à la carte restaurant for breakfast if you are a member of the preferred Club and it is certainly a lovely place to enjoy a nice breakfast. Very attentive Waiters very accommodating and the food was very good. There are some liqueurs that you are only able to partake of if you are in the preferred Club. However there's plenty to enjoy without those. We tried all of the restaurants and found all of them to have wonderful service amazing staff and the food was very good and the restaurants. Keep in mind you're not going to be eating grass-fed Midwest beef. Don't expect that. Also keep in mind if you don't find something like at one of the restaurants just go to another one. Trust me when I say there are good foods to choose from in all of the restaurants. The Asian restaurant was very good. Have I had better Asian food? Absolutely! However I was perfectly satisfied with the foods that I got at the Asian restaurant at the resort. Just enjoy the experience and the person you're with and the food is secondary. The Italian restaurant was very good keep in mind folks you're in Mexico and they are cooking international cuisine to the best of their abilities. Show them some Grace and be grateful that you are able to be there. El Patio Mexican restaurant again very good the pork shank falls off the bone. Just ask for what you want. Everyone wants to accommodate you and they will do their best. Please don't complain about a language barrier and that the staff doesn't speak English clearly enough. You are in their country keep in mind if they come to your country can you speak their language? I personally think they do an amazing job. The staff at this resort goes out of their way please reward them with generous tips. The activities group is doing the best they can with what they are allowed to do now. Management has decided that all entertainment has to be down at one little area of the beach and the entertainment is very limited and not what it was last year. No little trinket prizes no trivia not nearly as many activities for adults as there was last year, however again, just appreciate the view, the palm trees, the breezes the staff serving you drinks as you sit there and be grateful. When I hear people complain I have to wonder what kind of Palace and Paradise they live in that they feel in need to complain about the beauty that they are surrounded by at this Resort. My wish list would be an adults only hot tub because the hot tub that they have now is basically a kiddie pool, I wish the pools were heated because they were so cold you really couldn't use them and more adult entertainment and music at the pools. However having said that none of that stopped me from having a wonderful time and appreciating my great Fortune at being able to vacation in such beautiful surroundings. People, put your phones down, look out at the ocean, feel the breezes, engage with the staff, talk to people, talk to your spouse or person that you're with, and think about how grateful you should be to be able to enjoy this experience.

Siblings and spouses just returned home after 9 days at Dreams Sands, We had the best time, normally we stay at larger resorts but we were quite pleased at how the staff seemed so much friendlier, to the point of remembering our names. We became quite close to the excellent entertainment crew, Jasmine, Migueal, Martine and Angela,were all excellent at their job and super special kids. It Was the first time we have ever really gotten involved in activities at a resort and this crew was the reason why, they made it so fun or brought them to us!! We thought the food and drinks were very good, service was excellent and always with a smile and a "My Pleasure". Was very impressed at how they went to so much trouble to put on beautiful dinner on the beach for the entire resort, they did this twice in the 9 days we were there, they also sat up a mojito bar on the beach one day, and cooked Paella one day. Probably the only negative we would have is there was no place to get late night snack, there was coffee bar but it only had pastries and ice cream, we were thinking more nachos or popcorn or even sandwiches, and that is not even a negative because most people dont require that like my Husband lol

9th year at same resort,unfortunately worst trip ever. Food terrib.e used to have filet mignon now its beef filet and bad, because buffet used to be fantastic salads shrimp steak chicken ribs sausage,now chicken legs, mistury beef so tuff can not cut. Barefoot buffett out of burgers, or have burgers no fries. Electric off for hours no air(just remodeled new paint) lobby resturants redone, look good. No music by pool and last night entertainment was a silent party(headsets with music, use to have great shows. Then tonight had small pieces of glass in butter,thank you hyatt for taking a great resort and ruining it. Only thing still good is the caring staff and good beach.