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Hotel Overview
Enjoy the 650-foot stretch of pristine beach along the Mexican Caribbean. Experience Unlimited-Luxury® at our Cancun family resort — where everything’s included and there’s something fun for every age. From daytime activities, including swimming, ocean volleyball, and golf at the nearby Playa Mujeres Golf Club or El Tinto – to nighttime entertainment of live stage shows, movies under the stars, and beachfront dining – everyone will find something that they love at our Cancun beachfront resort.
Check-In
15:00
Check-Out
12:00
Address
Kukulcan Blvd Zona Hotelera Cancun 77500 Mexico
Hotel Rooms & Suites
Sleeps
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Hotel Reviews
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Location
Sleep Quality
Rooms
Service
Value
Cleanliness
October 2024
Don’t come back to the place you were happy once.
Dream sands Cancun is not the same hotel I visited last year. That hotel is not ready to face a tropical storm and less a hurricane. The room during Helene was a real swimming pool. Windows are wick, leaking everywhere. It was a disgrace. Elevators stoped because of leaks. And the cleaning team are heroes working with Cleaning Loagers trying to solve the situation. They are great people. Anyway, the food is not the same like last year and the reception service is real bad. When we arrived they don’t give us the champagne toast and wet towels like the use to offer as a welcome in the past. I don’t think I come back to that hotel. I have to say again that the rest of employees are great. Waiters, barmen, I have to mention Gerardo and Tomas as bellboys and doorman, Pedro, World Cafe waiter is exceptional and very pleasant with tourists, and also Oscar. At the beach área Alejandro is a young guy very professional and super kind. Also Karen from the Coco Cafe… that girl is awesome. I told since first day about my husband birthday but nobody say anything and the following day I went to the front desk and they sent a banner and some rose petals sign on the bed… no cupcake either candle, no bottle of wine… Most of the days I had to ask for coffee capsules because they forgot to leave them in the room… Beside of service team, the hotel is not ready for any kind of weather perturbation and its installations are not the same if the past years. I won’t be back to this hotel which used to be my favorite last year.
September 2024
Natalia ♥️♥️♥️
Natalia is the best entertainment team, the karaoke was so much fun. Natalia made my experience very memorable, I will come back because of my good experience. Natalia made me feel very welcome in the hotel, she went above and beyond my expectations
September 2024
Vacation
Hola Cancun, I have enjoyed my stay specially during the karaoke night with Natalia. Amazing staff! i love the girl! She is the best, i hope i can sing with her again soon! She made me feel relaxed and awesome, thank you Natalia! I felt very happy 🥰❤️
Map
Size
Sleeps