Dharma Home Suites Miami at Monte Carlo

Let me first start by saying that I never write reviews, but today I felt that something had to be said. The unit I stayed in (beach unit) was great and I even extended my stay. I came from NYC to work in a more relaxing environment. As long as nothing was needed from Dharma I was very happy. Then one evening 3 days ago while I was working the wifi (advertised as fast and reliable) stopped working. It took Dharma 14 hours to get it fixed. I called them right away (at around 11pm), noone was on deck and they had no contingency plan (they good have just put a wifi booster from the lobby which uses a different internet provider so we could pick the signal from the rooms). I had to spend the night at a friends place to work. The next morning they had no updates and were struggling to get it fixed. They told me they would reach out as soon as it would be fixed. I happened to go back in the room to pick something up in the middle of the day and the wifi worked again. I asked for a manager to call me back, it took 11 hours to have someone reach out. I asked for compensation for the night I couldn't spend in the apartment. They promised to get back to me within 24 hours... 2.5 days later still no update. I had to call them and they offered a ridiculous sum (150$ when I am paying $650/night and was unable to use the room for 1 night + half a day). There are 5 other companies operating in that building, it's a great location, avoid that one at all cost or just hope you won't need anything from them. Worst experience for this price I have ever had.

We cancelled our booking on March 12th due the travel ban (corona-virus). A free cancellation and refund has been confirmed. However, we still haven't received any money from the hotel. In March, it was said that it might take between 7-10 business days for it to be reflected on our bank account; then we were told it will take 30 business days, after that 30 to 40 business days. Now, after 2 months of waiting for our money, it was said that it can take another 1-2 months. This means that in extreme cases we have to wait 4 months for the refund. The hotel received the amount of USD 818,99 from us in September 2019, which means that they have had our money for a maximum of 10 months for which we have never rendered any service. The business practices of this hotel are totally unacceptable. All other hotels we had booked in Florida promptly transferred the refund within 2 to 3 weeks. We will never ever book here again and we also strongly advise potential customers not to book this hotel.

Modern, spacious apartments with full equiped kitchen, washer & dryer. Large balcony, if you have the money; please take seaview! Valet parking included. Only the cleaning could have been better; mould in the bathroom.