De.light Hotel Mykonos

On arrival at De.light Boutique Hotel in May we saw a family with a young child running around the pool and his parents walking around with a baby in a pram. We were disappointed to see that the hotel had allowed this as the information on the website clearly states that only children aged 13 upwards are welcome. He ran around the pool area and into the restaurant area as well as up and down the hotel. This hotel sells itself on its luxury status and it's relaxing and romantic atmosphere. This was not what we experienced during our stay at De.light Boutique Hotel and we found it upsetting that the hotel management clearly didn't care about us or the money we had spent to stay at their hotel on our honeymoon, as despite us trying several attempts to speak to the manager, they never appeared or gave us time. This is not a good customer experience. When we finally got a written response to our complaint, the manager was rude, condescending and not willing to help. We strongly advise couples to avoid this hotel for honeymooners. Also we advise the manager to work on her customer service skills and actually take the time to speak to her customers. That way this 1 star review may have been a 5 star review if we had felt listened to. Instead you got your hard working staff to do the hard work, a sign of a bad manager. Mykonos: Mykonos Town was full of day trippers, stepping of Cruise ships, taking over the town, then disappearing. The town itself is stunning in the little alleys and shops, windmills and little Venice, we even met Peter the Pelican!( Google it!) The infrastructure is not good in Mykonos, too much traffic for small roads that need updating for the amount of use they get. We went in May and it was busy, hate to think what it was like in August. We were often stuck in traffic jams on the bus into town. There is nothing to do where this hotel is located so town was best option. However, do not get the night bus home. We were surrounded by old drunk people who verbally abused us and shouted throughout the journey, British abroad eh, she was in her 60s at least and was rude and drunk as a skunk, awful lady. So advise is stay in Mykonos Town or near they're some really wonderful hotels. I work in travel and will certainly be advising my customers not to stay in this area of the island.

A truly fantastic experience for us. The hotel is beautiful - being small with limited rooms the place is very contained and everything feels very personal. The location with fantastic with a beautiful view over the sea to appreciate the Mykonos nights. The pool is smallish for serious swimmers, but practical for those looking to simply relax and had a nice atmosphere. We personally liked the nearby beach as well which has loungers specifically for the De.Light at it. We liked the beach a lot - we much preferred it to the ‘highlight’ beaches like Paradise. Breakfast is a particular highlight - cooked to order from an a la carte menu every day and consistently being extremely high quality - a highlight. Particular mention has to go to the staff which make or break a hotel for of this size - everyone was fantastic, but particular mention to Polina who consistently went above and beyond to make our stay. We came away so relaxed - we’d undoubtedly stay at the De.Light again if we came back to Mykonos. A final note on location - we were in two minds if we should hire a car if not before going given it’s in a quieter location. We were glad we didn’t - there’s a bus stop right outside with a very reliable service running every half an hour for 1.80 EUR a journey. A great stay, thank you again!

Paulina, Martha, George and the whole team made us feel very welcome. We were a group of 12 friends. No ask was too small. It was a pleasant stay. When we made requests, we had it in the room in no time. We were given adequate information about the Island to help us plan our stay better. Thank you!!!