Crystal Cove’s luxury accommodations, hotel rooms and spacious suites evoke the feeling of a charming Barbados village nestled around a picturesque seaside cove. Rooms feature cheerfully designed modern décor with bright splashes of vibrant colour, plush amenities and sweeping balcony and terrace views of verdant gardens or the ocean. Guest rooms are perfectly situated just steps from the pool and beach, where you can savour spectacular sunsets as they light the evening sky.
Saint James Barbados BB24007 Caribbean
Price / Night
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We stayed for 3 nights before joining a cruise. Will not stay in this hotel again unless Marriott can do some serious work on the rooms, restaurants and customer service. Checking in: Extremely disorganised. Waited for around 45 mins before getting our room key and then another 40 minutes before our luggage was delivered. Restaurants: Food is barely average and choice is limited. Drinks are ok but draught beer was flat as was the tonic in my gin and tonic. The sparkling wine available is nice. Every time we went to a restaurant we were kept waiting before we were seated even though we had booked. We waited 20 minutes for breakfast despite counting at least 15 empty tables which were set up for guests. Customer service: Communication is extremely poor. Apparently we were invited to attend that old feature of hotels in the 1980s….an orientation meeting. The only problem with this is that no one told us about the orientation so we missed out on crucial information. Some staff were friendly and helpful but at least 50% of them had a real attitude problem and I would go as far as to say were passive aggressive. You are able to visit other hotels in the same group, using the water taxi which is free but limited on the number of people it can carry. You can also use the restaurants in these other hotels but need to book at least 48 hours in advance for dinner. This information was something which was apparently shared in the orientation but as we didn’t know about it we were disappointed and unable to visit the restaurant we wanted. Rooms: We were upgraded to a larger room as we have Marriott Ambassador status. The rooms were ok but very tired and in need of some updating. We had 2 bathrooms which was very useful. Overall this hotel needs some significant updating and improvements as well as staff training on customer service. Marriott are going to have their work cut out on this one!
We’re just back from three amazing weeks at this lovely hotel which never fails to give us the best times ever. Yes Crystal may not be wearing her best dress right now but she still looks beautiful and will be having her make up done later this year (hopefully Marriott won’t change her too much.) Wonderful staff, great service despite 100% occupancy,from everyone. A massive Thank you to our special staff members too many to list but you know who you are. ❤️ One of the best beaches in the Caribbean, don’t listen to the bad reviews- you can’t compare the Caribbean with Dubai, grab yourself a cocktail and let Crystal work her magic. See you next year and thanks again everyone.
When we arrived at CC we were presently greeted with a nice cocktail and showed to our room. Room Our room had been upgraded to a sea view which was nice. The room itself was nice although the bathroom was very tired with a broken shower screen. Food Breakfast was good a large variety of choice. Please book the day before otherwise you get told off, nobody tells you this is the process you have to work it out for yourself. Lunch is ok not the greatest selection burgers, chips, rice and some meet dish. Lunch doesn’t need to be booked but does have a disorganised queuing system, this again you don’t know exists until you are rudely told off like a child. The Pigeons join you for lunch (lots of them) and apparently this is your fault, you will be rudely spoken to if you don’t keep chasing them away. Evening meal needs to be booked, 3 courses selected from the menu options of around 3 different options, sometimes this was really good other times really not to our liking. The drinks at the hotel are really hit and miss especially the wine and beer, rum drinks are the way to go if you are after consistency. The coffee shop at the hotel is great serving nice drinks all day. The location of the hotel is very remote and they don’t have a shop, only 1 bar Wendy’s nearby which is great! The beach is nice although not the best for swimming as it’s very rocky in the water. Buses: reggae bus is fun but think roller coaster and I’m not sure it’s the safest way of getting around! The government bus was a whole new different and I’m not sure this is normal but we had a guy flasher on ours!! All in all I wouldn’t return here as it’s too remote for the facilities on offer, the rude few staff members ruined it for the rest and the main age groups are 65+