Couples Tower Isle

We had a great time at couples tower isle. The staff was great and very friendly. All food options were great. We loved all of the water sport options. We took advantage of the snorkeling and catamaran cruise and loved both.

Its difficult to know where to start; I am not in the habit of complaining or writing reviews. However, on this occasion I have to write something. We were meant to have a great holiday in a Couples resort to celebrate our 50th wedding anniversary (we stayed at the Couples San Souci for our 40th and had a great time); we thought this would be as good but failed tremendously by several margins and levels. I am not going into any specifics but to say this is a 'quiet, romantic, couples only resort, relaxing and idyllic cannot be further from the truth. before anyone who thinks I am an old person having a moan, you will be wrong - we like to have fun along with everyone else; but this holiday was like being on an typical 18 to 30s resort - loud, very noisy with people having no regard to other people who wanted/would have liked, a quieter time. We asked for a quiet room - that didn't happen and i tried to move but the hotel was full, we were opposite the swim up bar pool, where the music was loud and the people were louder, as if they were having a competition as to who could be the loudest. The food in the Patio Restaurant was quite good, BUT the food in the Verandah Restaurant and Eight Rivers was atrocious, I had a steak in both, that resembled an old piece of leather, tough and tasteless. The waitress in both restaurants apologised and offered to change the meal, but by this time my wife was eating hers, therefore 'not together'. The Eight Rivers was used for our special evening to celebrate our 50th anniversary - so disappointed to the level we just walked out and nobody questioned us - even the photographer that we booked didn't turn up! We complained and all we got was a 'sorry' spoken as if they had heard this many times and were bored with it. We made arrangements to go to the Bayside and the food was absolutely fantastic, so good that we booked it for our last night at the resort and celebrated our 50th anniversary then - with a photographer (that actually turned up). The staff at the Bayside were tremendous and made sure we celebrated, thank you. I have to mention this; and make no apology for being straight forward - one morning I went to get some water for our room (there is a water fountain at the end of every corridor - good idea) as i was walking down the corridor i identified what can only be described as human excrement on the carpet floor; I covered it with 'warning cone' that was used by some workers to cover it. I then went to complain and spoke to a member of staff, who didn't bat an eyelid and just said ok, i'll get it sorted out. I went back to my room, went for breakfast, back to my room and it was still there over an hour later - I rang housekeeping and they came out about 30 minutes later. so disgusted that no one took this as important as i did. Overall - my wife and I are so disappointed and felt let down, with the whole holiday experience. Our 50th Wedding Anniversary was ruined.

We had a wonderful time at Couples Tower Isle. This was our 9th visit and we are already making plans to return next year. The staff continue to be wonderfully friendly and welcoming, as they were during our very first visit. The food at CTI is fantastic and we love the resort as a whole. They provide a host of fun activities throughout each day for those who like to keep busy and for people like me who enjoy a low-key vacation, CTI is also a great place to kick back and relax. There is fun entertainment in the evening, too. CTI provides a beautiful canvas on which its guests can create their own vacation masterpiece.