Conrad New York Downtown

There is a lot going for this hotel, which I stayed at based upon a Head for Points recommendation. It is an all suite hotel. I had a lovely room with a walk in shower, good amenities, comfortable bed. The location is fantastic. In the summer, you can sit by the Hudson, watching the world go by or head over to the Mall or onto the Metro. The hotel is also clean, the lobby area is spacious and airy. The concierge staff are lovely to chat to. There was however, room for improvement. 1. The lobby is by some escalators, I am not sure what the role of the staff by the door is, but I was never offered help with my bags or in getting a taxi. 2. The food in the restaurant is ok, but not great, but the pricing is high and therefore you expect something in return. This relates to both breakfast and dinner, with the menu being quite limited. Even though I had a loyalty room credit of $25 dollars per day, this was no where near sufficient to get breakfast. 3. There is a water filter in the room, which is a great idea and is really good for getting drinking water, but why can't it produce chilled water? That isn't a particularly difficult technological step, many machines can do this with ease. My fridge was locked and there was nowhere else to chill water. 4. As I was undressing to take a shower, and had my privacy button on, a member of staff knocked on the door and asked to change the locking mechanism. I explained that I was trying to take a shower and had to persist quite firmly in order to be able to take my shower in peace ( I only had limited time left in the room and was heading to the airport). Surely, my privacy light being on was a good reason not to be disturbed and that my needs as a guest in a room I had paid for outweighed their maintenance schedule?

This is our new favorite hotel in Manhattan. The location in Battery Park is beautiful and it feels like an oasis in the city. The staff were amazing - kind, attentive and always aiming to please. Shout outs to James and Lori at the front desk. Being Hilton Diamond members, we were upgraded to a room with a view of the Hudson River. The amenities were wonderful, too. Honestly, this is one of those rare stays where we weren’t looking forward to going home. We’ve stayed at the Conrad midtown, which was also wonderful. But the Conrad Downtown is unique and less frenzied. Really incredible and close to mass transit for an easy ride uptown. You can even take the ferry to 39th street for $4! Don’t think twice. Stay here. 😊

A BIG thank you to Miles for helping me with billing after being sent on a merry go round for an hour! As always, Conrad Downtown New York was family-friendly, clean, and amazing. Highly recommend staying here on your next visit to Manhattan.