Conrad Dublin

Such a nice property with an ideal location. However when we checked in early, we were told we’d have to wait until check-in time which was of course fine. They informed that as i am a Diamond member, they’d see if they can get me in earlier. When we returned to the hotel at around 5pm, after checkin, they informed my room was still yet to be ready, while others were arriving and going right to their rooms after not waiting all day like we were. We came into Dublin on an overnight flight and we’re Exhausted around 5pm when we still couldn’t get our room. They were very unorganized but apologetic. It seemed clear they were busy but this wasn’t acceptable. On the other hand, the hotel and rooms were very elegant. Clean rooms, comfortable stay and a very delicious and elegant breakfast. The hotel is situated not too far from downtown. I’d stay here again if they were able to ensure check in at a promised time.

Mixed experience overall - not up to Conrad standards and limited recognition of Diamond status. clearly an 1980s hotel that has been recently refurbished. as Hilton Diamond got an upgrade to a premium room with an unusual balcony accessed through windows up a little step. Room was spacious - one and half height, panneled wall and wood floor with rug accents. Facilities as you would expect for 5* hotel, nespresso machine, kettle. But: - bathroom was a little old-skool, large but over bath shower which wasn't very effective. could have had a walk-shower in space - no recognition of HH status at checkin - I knew I had an upgrade from the app before arriving, but staff at checkin were very transactional and no real interaction at all. At checkout the member of staff was polar opposite and very friendly. Not a great start - one of two lifts out of order - signs to find way to lobby by stairs (1st floor) but not clear, and hard to get to the basement fitness area - housekeeping was odd - turndown service, but standards weren't great. I came back after a very busy work day and room was turned down, but when I went to bed I realised someone else's T-shirt was weirdly on table in bathroom. It was late and I was going to bed, I just put in bin - but only after leaving did I think how odd it was (it was also stinky). I assume had been picked up on a room to room check and then for some reason accidentally put down in the room. But poor attention to detail - gym was ok - lots of space, but two sets of dumb-bells only going to 20kg - could easily go up to 30 or 40kg like other hotels do - and Leinster rugby club is meant to use the hotel, they must bring their own! - breakfast was mixed - food was ok, but service was incredibly slow. First day my order of tea took ages, and my hot food order just didn't arrive. Staff were inattentive, although they were gushing over other guests - was really odd. I just ended up getting food from buffet as was going to office. Second day similar, got pretty much ignored by staff. - bar was ok - expensive, but nice enough. Ate lunch in slightly soul-less restaurant downstairs - was ok, but who puts egg mayo in a club sandwich. All a bit odd. Having stayed at other Conrad's in UK and US recently, not a patch on the service or standards in other hotels. I may consider staying there again as it's convenient to the office, but would have liked a better overall experience for the cost of the hotel (it's on a corporate listing too for my work). Service needs work - I wasn't asked how my stay was, and didn't get a chance to fill in the survey after due to work commitments (as it expires after 7 days).

Had a two-night stay at the Conrad. The staff were amazing, offering help with anything required which included booking our taxi to the airport. Breakfast was high quality, large amount of options and was tasty. The room itself was modern, clean and well-equipped. The location was great and there was a small park nearby which was quiet and beautiful as well as St Stephens Green which itself is a beautiful park to walk around too. My only complaint was there was a few missing channels on the TV but we did not travel to watch TV but rather explore the city!