CLC Regal Oaks Resort Vacation Townhomes

So I was a bit apprehensive about staying here after reading some of the reviews but there was no need to worry at all, we had an awesome stay. Check in was easy and straightforward and all the staff were lovely. We had a 3 bed villa with hot tub and it was great, the view over the lake was amazing and we saw so much wildlife walking right past our patio including, possums, raccoons, small gators, squirrels and the cutest family of deer. The villa was extremely clean and spacious. The hot tub worked well and was needed every evening. The chemicals were strong on the first night but after that they were fine and you can tell that they were topped up after a week which was really appreciated. Location is great, with Walgreens just down the road, Disney parks about 10 mins away and Universal about 25 mins away. The onsite restaurant was awesome, really good food and service. The only downside is the single glazing, if you are a light sleeper and you have neighbours that like to chat outside til the early hours, luckily we had ear plugs. Other than that we really do not have any complaints at all and will definitely be back if we ever come back to Florida

Well to start things off 5 days before our trip we got an email saying sorry your 3 bedroom condos you booked are not available. Booked 5 months in advance. We were told we had a choice of taking 2 bedroom units or refund. Took the 2 bedrooms for 2 day at a discount of $15 ( wow how generous) the rooms were dirty, cockroaches, dirty hot tub to name a few issues. Moved to 3 bedroom units after 2 days seemed a bit cleaner. Dishwasher tray was broken so could only use top shelf. Hot tubs only half filled and some furniture pretty banged up. Now location and pool area were great. Long hours for pool and water slide and a snack/drink bar at pool. 5 minute walk to Old Town which was really nice. I would recommend place but book through private owners as I am sure they are much better cared for.

We checked in on 1/12/22 There was 7 in our party. When we arrived we were told our town house wasn’t ready, so we sat round the pool area, which to be honest was absolutely beautiful. We eventually got the go ahead to go check in, When we went in there was an overwhelming smell of paint where they had painted you couldn’t see, we walked into a filthy house, floors were sticky, not one window blind worked or had slats missing, one fell down in front of us, furniture was ripped, kitchen cupboards were filthy, bedrooms were filthy, hot tub unusable again because it was filthy. We immediately went back to reception to be shown another dated filthy town house . We we’re beside ourselves as we had nowhere to go 😡, my son in law asked me if I would go back to reception and check us out immediately while he looked for us alternative Accommodation, I was polite and informed them I would deal with Virgin and as quick as we checked in, we checked out never ever to return again, evidence was taken and we were luckyVirgin refunded us fully ! So what does that tell you # filthy, disgusting