Catalonia Ramblas

Location good but , Leaking toilet, hot room took half day to cool, main photo shows indoor pool but not the extra charge of 15 per hour when the room was high cost. 22 for simple continental breakfast. One of the days the room not cleaned until 17:00 we had to ask and leave while they cleaned so we were late meeting our friends. Gym has grand total of 3 machines.

We booked 1 night at this hotel via the hotel’s website, we paid the 1st night in full and all we had to pay was the tourist tax. We checked into the hotel and May at front of desk confirmed the stay had been in full except for the tourist tax. We opted to have the tourist tax added to our bill. During our stay we had drinks totalling 30€ and with the 6.90€ tourist tax, our bill when we checked out should have been 36.90 + 3.60 tax, bringing the total due to 40.50€. However when my husband paid the bill we were charged 59.61€. I queried the bill with the front of desk and staff that I had thought were really nice turned quite offensive and accused me of trying to avoid paying the tourist tax and the drinks. Eventually they told me that I had to pay taxes on my room rate. I checked my email and went back to reception to show that my rate included taxes, again front of desk said I had to pay the tourist tax and my drinks. I was very clear that I was more than happy to pay the 40.50€ but I felt I was being cheated by being charged the 59.61€. On the 3rd attempt the front of desk Manager and another member of staff came and spoke to us whilst we were sitting at the bar. The excuse for the overpayment was that their reservation system had undercharged at the time of booking. Now if this was the case why did May advise us that the room had been paid in full except for the tourist tax. I was totally appalled at the treatment I received from the front of desk manager she was shouting at me and I asked her to leave as she was totally ruining the end of my holiday. She continued to shout at me and eventually left, the whole experience was extremely embarrassing. I just wanted to leave the hotel and I certainly did not want to ever return. I was prepared to put the overcharge down to experience. I however was extremely annoyed to find that the following day 5.39€ had been charged to my credit card, it took several emails before I was advised that the charge was for Coke Zero and 2 cookies that we had taken from the minibar in the room. Each email I was very clear that I had not taken anything form the minibar and it was only when I advised that I would be raising a dispute with my bank and would post my experience on Trip Adviser that they eventually agreed to refund the charge. To date though I have not received any apology for the suggested undercharge nor any explanation for why they felt it was acceptable to add the undercharge to my bill without any explanation. I certainly will never stay at this hotel again and I will book through a 3rd party rather than via a hotel site. This was a very disappointing end to our holiday.

It is an ultra-central hotel, very close to the most famous market. Breakfast is premium, generous bathrooms with quality cosmetics! The staff is extremely involved and solves any requirement. Late-checkout is allowed until 14:00, possibly with a fee of 10 euros.