Castille Paris

I will start with the only positive, location. The rest is downhill from there. Incredibly unprofessional staff except Santiago. Terrible reception, very unprofessional check-in staff (Leah) I don't even want to get into the ugly racism on display. Very tired and worn out rooms with peeling paint on the doors. We had the Deluxe Double Room with balcony. I don't dare imagine the lower tear of rooms. The reception staff woke us up by mistake at 6am which ruined the rest of our day. The same person (Cesar) brought my car from the parking with his radio station blasting in my car.

My husband and I stayed here for 4 nights and had a wonderful experience. The hotel grounds are pristine and the rooms are spotless. This chic boutique hotel was in a great location - walking distance to shopping, restaurants and transportation. The staff were so friendly, helpful and always went above and beyond for us. Aaron at the front desk was the best and he always anticipated our needs. So pleasant professional and efficient! Michel & Miguel at the concierge were a huge help with restaurants recommendations, reservations and tickets. Even before we arrived in Paris they helped us plan via email. Loved the complimentary beverages, snacks and coffee machine in our room too! Daily housekeeping and turn down service were always so prompt. Thank you to the entire staff for making us feel at home! This is an amazing hidden gem in Paris not to be missed!

This is a fantastic hotel which has a boutique feel to it. The rooms were lovely, clean and a good size. The staff at reception were very friendly and helpful and we received some lovely gifts on arrival to make us feel welcome. The nightly turn down service was also great. There is a nice restaurant for breakfast and dinner. The hotel is in a terrific location, close to many attractions. A definite find after looking at many hotels and we look forward to staying there next time we visit Paris. Highly recommended.