Caribe Royale Orlando

Well staffed resort. Service top notch. Beds comfortable. Spotless. Except for the spa. No massage openings. No return call for a facial. Subpar spa. Disappointed. Food was delicious. Room service was quick and great. Recommend any of the pork dishes from room service. Ahi tuna was great.

My family and I stayed here for 7 nights. We’ve stayed at the The Grove Resort in Orlando and liked it well enough. We were hoping the CaribeRoyal would be an improvement over that hotel with better food and staff. While the staff here were wonderful in many ways - the food was a huge disappointment and the facilities were lacking. Below are some pros/cons to consider: Pros: Updated and spacious rooms Pretty close to Disney and Disney Springs Nice staff throughout the hotel Cons: Food was poor quality Rooms were very loud - our daughter had trouble sleeping on the pull out couch because the walls were so thin. In addition, there were pool parties going on until 3:30am that kept us awake with loud music and people. Cabanas - we book one day and it was nice. So I booked another. Unfortunately they didn’t properly account for my reservation and told me the morning of that they didn’t have one we could use. We were traveling with friends and wanted to all be together - so this was disappointing. Pool - it’s much smaller than it appears in pictures and there were never enough chairs for everyone. The Grove pool was much better. Arcade - my daughter and her friend attempted to use the arcade. However, the machine apparently took $7 of their money but the games wouldn’t work. Shuttle - We were hoping to use this, but it was very inconvenient. For example, the return trips from Disney Springs are at 6:20 or 11:20pm. So if you are a family with kids hoping to have dinner there - it doesn’t really work.

Just a heads up to anyone planning on booking this hotel. They REFUSE to make ANY room changes AND BEWARE OF THEIR “TIMING” RULE. Wanted to take the wife away for a long weekend someplace away from the Jersey cold. So I booked Florida. Literally within a few days the price had changed for the same dates but a different room type. I was within my “change/cancel” date so I reached out to the hotel & asked for a change to my room type. (This was the instructions listed in the booking itinerary., contact them for a room change.) Caribe Royal basically responded with “Sorry. Not sorry. We can’t help you because you booked our hotel but not through us.” To be clear I wasn’t asking for a refund of the difference. I was only asking for a change to the room type. Spent the few extra dollars and book any other hotel that values their guests. Like Hyatt Regency Grand Cypress not only do they price match but they offer the upgrade no matter where you book.