Boutique Hotel Sant Roc and Spa

After checking into - and then rapidly checking OUT of - an Airbnb from hell, we went into panic mode and I literally Googled ‘nearest hotel’ and up popped this one. And talk about serendipity! For less than £100 more, we swapped a smelly, disgusting apartment for a beautiful, spotlessly clean little gem of a place. I basically ran in begging for a room after a horrendous experience and by chance there was a wonderful suite free. It had a small living area with a comfy sofa and large TV. Molton Brown toiletries, crisp white linens, pristine towels. The staff were brilliant and friendly and it’s literally steps away from restaurants and bars. Perfect hotel

Terrible experience. * There is no mobile coverage. * The land line at the room doesn’t work. Not even to communicate with the front desk. * They have two separate buildings. So, if you need anything (since it’s imposible to communicate with the lobby), you have to actually cross the street and go in person. * The front staff are zero cooperative. The lady at the front desk couldn’t help us in any way we needed…. They asked to call them ahead of check in day to give them an approximate arrival time, and instead of saying don’t come before check in time, they said sure, you can come earlier (noon). Showed up at that time, and they gave us the room at 4PM. * The breakfast is at the basement. No windows, no views. I wouldn’t say great breakfast. * For a €250 a night, this hotel falls short in every single aspect. They are more like a budget backpacker’s hotel.

We cannot recommend this Boutique hotel enough. Beautiful, peaceful, calm to say it is central Maó. Perfect for our 20th Wedding anniversary. The attention to detail is better than many 5* hotels we've visited. We will definitely return.