Bless Hotel Ibiza

Great hotel, with outstanding service. The rooms were very well decorated. We ate at the Michelin rated restaurant and were beyond impressed with the experience. The pool was very relaxing. The hotel is situated such that you can access the public walkway to the beach as well. But I must harp upon certain members of the staff. They went above and beyond in so many ways.

We arrived at this hotel today . 2nd of September 2024 This hotel has the opportunity to be beautiful but it is dirty and is not been taken care off in terms of cleanliness. The hotel surroundings of the property are becoming tatty and dirty including the outdoor seating area for breakfast & the pool chairs are scruffy and cracked. We arrived today to a dirty room , you can see from the photos I have included the room has mold in the showers , dirty cups left in the bathroom that haven't been washed, stains of dirt on the walls and the bottom of the bed is ripped with Sand all over And blue stains on the ceiling!!!!!! I went to the reception and immediately told them , they offered me a new room. Upon showing me the new room it was a disabled room , I'm sure this was a mistake but who knows ? We finally got shown a new room which is slightly better but not what I would expect a 5 star hotels cleanliness to look like. As much as I appreciate the manager Cristan tried to be helpful , I feel as though they could have done a lot more for an unhappy customer after I told them this is my anniversary week and the first day has been ruined by unpacking, repacking then un packing again for another room. To top it all off , we arrive back from dinner to swap the rooms finally at 10.30 pm and then had to wait 30 minuets for someone to come and help us move rooms with our luggage. All round , this hotel isn't up to 5 star standards and shouldn't be in the Forbes top hotels. They are charging £400-500 a night and it needs cleaning up + the service needs a nudge. I only stay in 5 star hotels and I'm afraid to say I won't be staying here JJ again or recommending it. There are much nicer hotels at 5 stars in Ibiza. I think due to the fact they are in "'Forbes" they are becoming lazy. I would like to mention Xavi who works at the hotel from Barcelona is amazing , super friendly , he was helping us with all our cases and was an Angel and such a nice gentleman.

Pro’s: clean, spacious rooms, location near the beach, good food. Con’s: no compansation for late check-in because room was not ready yet; somtimes late fetching of the car, don’t loose anything because the hotel provides you with a link to a separate “lost and found’ website and you never get a respons.