Beverly Wilshire, A Four Seasons Hotel

The definition of 5 stars - perfect hotel location for shopping, all staff go above and beyond, food choices are phenomenal and I’d recommend anyone spend a night here. We stayed in a Rodeo One Bedroom Suite for four nights - tons of space, great if you like doing in room dining and had beautiful bathroom. It was close to 900sqf (especially large for BH) and offered large couches, extra closet space and stocked amenities. All staff were great, especially valet and housekeeping. The little things like being acknowledged by your name despite it being a larger hotel makes you and your guests truly feel special. The spa left mixed opinions - my massage was good, my wife’s was not so much, which steered us away the rest of the trip from going again (unfortunate as it was rainy and we would have liked to book a few more massages). I am curious to see if the Spa reaches out, but in our experiences, a Theragun isn’t required for a Swedish massage and the amount of explanation as to why my wife should use it in the massage along with the history and science lesson wasn’t relaxing nor enjoyable for her. Room service was prompt, even during peak hours and dining at BLVD for breakfast and a few lunches/brunches surpassed our expectations.

I am not sure how much this hotel values their guest safety. While waiting for our car to come up from the parking garage someone approached my wife and made unwelcome comments to her. When I told him to step away and we were not interested in talking to him he became overly aggressive and belligerent. Not wanting to escalate the situation we ignored him. Finally, he decided to go into the hotel. The worst part is that hotel employees witnessed the event but made no effort to ask the guest to leave us alone. Could have turned out much worse. After going and telling hotel management about this I heard nothing back from them.

The hotel is very basic and average. Not 5 star and not 4 seasons the way we all know it! Staff was unprofessional, breakfast is expensive and not very nice. Moreover they have serious problems with financial/accounting department. They charged me 500Usd extra by mistake! The value for money is very low! Only location is good, that is it!